Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals. 
More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with 
business, policy and legal 
requirements

Job title:

Customer Advisor

Job Description:

 

To assist existing customers to assist in upselling , cross selling and upgrading VMO2 contracts in the UK. 

Accessing customer accounts by recording account information whilst ensuring that the correct Data Protection Act rules apply.   

Assisting existing customers who wish to cancel their existing contracts with VMO2 from a retention standpoint, by offering them , competitive packages/deals in order to retain with VMO2. 

Assist in resolving product or service-related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 

 

 

Provide telephonic customer support to customers. 

Liaising with Pay Monthly customers to retain and resell through upgrades and new lines. 

Good listening skills to react empathetically and retain the customer’s business, be able to question proactively to understand. 

Ability to learn quickly as technology evolves in order to sell relevant products to aid retention. 

Must have strong objection handling and closing techniques/skills as this is a strong sales and retention environment. 

Address telephonic sales opportunities in a professional manner and in line with set standards 

Adhere to sound written communication principles. 

Maintain customer service standards and promote a positive image of the VMO2 brand by offering an overall positive customer experience 

Log all incoming calls on a Customer Feedback CRM system, according to set guidelines 

Ensure all captured information is accurate and complete 

Report incidents according to set guidelines 

Maintain quality control principles and recommend process improvements to ensure the customer feels valued. 

This role will see you helping customers and getting rewarded with customer satisfaction and financial incentives. 

Minimum Requirements: 

 

Matric (Completed) 

Clear Criminal record 

Clear Credit record 

 

Minimum Experience: 

 

Minimum of 6 months unbroken International BPO Sales Experience  

Sales coupled with Customer Service 

12 months Domestic / BPO Call Centre experience gained within a Sales environment. 

Computer Literacy (MS Office, Social Media, Online, Navigation) 

Good articulation of the English language (Spoken and Written) 

SA Citizen 

 

 

You will be required to attend a 4-week training program.   

Training will be from Monday – Friday, 09h00 to 18h00 (SA time) 

 

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent