Honeywell

Honeywell Building Automation is\ntransforming the way every building operates to help improve the quality of\nlife for the people who use them. With a portfolio featuring software, hardware\nand services, Honeywell takes an outcome-focused approach to help building\nowners and operators improve safety and security, energy and operational\nefficiencies to create a better building experience. Helping to Transform Buildings to be\nSafer and More Operationally and Energy Efficient. 

Cust Exp Professional will be responsible to\nmanage the BMS (including EP) Open Orderbook across all Sales Organizations and\nchannels.

Key responsibilities:

Product Family level ownership of the BMS Orderbook. Responsible for pro-actively identifying issues in fulfilling\n the Open Orderbook.Negotiate with key internal Supply Planners to ensure correct material\n stock levels and allocation can be done.Assess supply shortages and provide relevant solutions to\n overcome future supply constraints.
Own the stock allocation for strategic customers and\n communicate with key stakeholders in case of product shortages
Liaise with internal departments and resolve any Customer\n requests and inquiries in a timely manner.Support other Customer Care roles if required/requested; Support continuous improvement projects to increase Customer satisfaction and productivityLead regular meetings with suppliers on item flows (Past Due review, escalations, exceptional demand, order outlook, etc) and determine actions to correctively solve any issues. Partner with appropriate team members to execute the recommendations.Ownership of Gross Past Due in assigned\nDistribution Centre(s). Actively drive reduction solutions within and between\nfunctions

Key requirements:

Fluent in English, any additional language would be beneficial, specifically fluent in German, French or Spanish would be preferredHigh school diploma, general education degree or equivalentKnowledge of Customer Service and Supply Chain principles and practices Demonstrated Analytical and (Distribution) Planning skillsThink Ahead, Be Pro Active and Take Ownership, Problem Solving, Managing Pressure Effectively, Customer focused, Attention to detail and accuracy, Team minded, Self motivatedExperience with ERP systems, Microsoft Office\nknowledge, strong with Excel, Six Sigma Green Belt is advantageous

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper

Additional InformationJOB ID: req473845Category: Customer ExperienceLocation: Zelazna 4,Katowice,SLASKIE,40-085,PolandNonexempt