Join a team recognized for leadership, innovation and diversityThe Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal process for those contracts with business stakeholders.

The main objectives are:

-Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time
-Ensure contract renewals are handled correctly in CRM, with all data and required documentation, to ensure no delays/errors are incurred during booking.
-Complete pricing based on audits and using the pricing tools provided for that purpose 

Primary responsibilities: 

•Develop a clear understanding of assigned contract base 
•Develop and maintain good working relationships with key customer personnel, as well as key personnel within relevant Honeywell teams, including Service Operation Leaders, Field Service Managers and any other supporting functions
•Proactively drive assigned renewals with self and other stakeholders, to adhere to renewal milestones due dates

MUST HAVEEnglish proficiencyBachelor´s Degree1 year of experience in a similar roleCustomer service experience WE VALUEA knowledge of principles and best practices in (customer service)Good team and communication skillsAn ability to take initiative and work with limited directionAn ability to learn quicklyExperience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems Additional InformationJOB ID: req476003Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoNonexemptGlobal (ALL)