CSSC Front Line Representative​ Job Description **_Are you enthusiastic about customer service and technical applications? Join our team and be part of a collaborative and innovative environment where your skills will make a meaningful impact._** **What is the job about?** The CSSC Front Line Representative supports non-direct USA customers that contact Grundfos via calls, chats, and emails. Basic troubleshooting and service knowledge is required to assist customers as needed. While the primary focus of the role is non-direct customers, volume permitting, support of direct customers is possible. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the Monterrey metropolitan area, México without support. **Your main responsibilities:** + Answer customer chats from Grundfos website and Grundfos Product Center. + Answer customer emails from Grundfos website. + Answer transferred calls from Grundfos local sites. + Guide customers to the required information (literature, where-to-buy, service parts, spec sheets, warranty information, pricing, etc.) and/or routing them to Grundfos’ partners. + Create self-help templates for customers to be loaded into chatbot. + Work closely with Sales Engineers and Customer Sales & Support Center to serve the customers. **Your background** We imagine that you have: + An associate or bachelor’s degree is highly preferred. + Minimum 3 years of customer service experience. + Minimum 3 years of technical background. + Fluent in English language both spoken and written. **What’s in it for you?** What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. In addition, your day-to-day benefits include: + Home office possibility and equipment; up to 3 days’ paid leave for volunteering. + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. + Long-term career development with regular dialogue, as well as continuous learning and development opportunities. **Do you want to learn more?** If this job sounds appealing, please send your resume by clicking “Apply”. To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people. (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job details** Application deadline: Workplace: Hybrid (office and home-working) Job Location: Apodaca, Nuevo León, Mexico Contract Type: Full-Time Employment Type: Regular