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Job Details

Position Summary:

Under the direction of the Local Country Manager, manages the daily depot operations including staff and has budgetary responsibility for the depot; also handles complex problem´s resolution.

This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.

Duties and Responsibilities:

Fulfills job responsibilities as a Technical Representative of the Clinical Trials Supply Chain Service in its country, according to legal requirements. Maintain and assure compliance with current ICH, GXP, FDA Good Clinical Practices, ISO guidelines or any other as required in the position training program

Monitors the overall performance of staff members to ensure compliance with guidelines above

Maintains established procedures concerning quality assurance, security of controlled substances and record keeping

Ensures regulatory compliance standards are adhered to and that regulatory information is transferred appropriately to local staff and the corporate compliance team

Manages the restrictions (scope, cost, time, human resources, etc) in order to guarantee the depot complies with the expected performance indicators. Be aware of the metrics related to depot operations and assure the business continuity taking part in the planning process and business development activities

Is responsible for the local business development by providing support in periodically analyzing metrics (operational, occupancy, financial, etc.) and actively support business development in client engagement (BRM,QBR, Introduction Meetings)

Maintains a high level of professionalism when communicating with internal and external stakeholders

Is responsible for new project implementation for depot (new client integration, project implementation, migration)

With the assistance of the Country Manager, manages all associate relations functions for the staff such as hiring, terminating and performance management. Evaluate Personnel daily performance in order to analyze a career development for them

Reviews daily reporting and scheduling of hours worked for the staff

Provides consulting on pharmaceutical matters to various levels of personnel regarding pharmacy operations

Identifies and escalates to the Country Manager and the Human Resources any possible issue related to the depot staff that may impact the operational performance and/or working environment, such as change in local regulation, union representations, etc

Makes recommendations to Regional Operations Manager regarding changes to operating procedures in an effort to facilitate smooth the customer services operations

Actively works in World Courier Guidelines review and update

Effectively leads department meetings and manage in-service training for staff

Assures that all Customers’ concerns are duly assessed and follows-up the implementation of any preventive/corrective action. Responds to customer inquiries, requests and issues when situations demand escalation to a higher level of authority

Has deep knowledge about WC Depot infrastructure and equipment in order to facilitate the interaction with the local and global engineering and Technical QA team

Assists the Quality Assurance team in the internal audits performed by WC Quality Assurance Department providing all the requested information during the process and assuring the completion of all action plans

With the assistance of QA Supervisor, is responsible for attending Customer`s audits at the Depot

Collaborates with other Company departments in order to make reports in a timely manner

Required to be available on call 24/7 to provide telephone assistance in case of an emergency or urgent request

Performs related duties as assigned by Country Manager or Regional Operations Manager

Experience and Educational Requirements:

Degree qualified (Degree in Pharmacy or related Biological Science preferred) from an accredited College (and/or training or equivalent combination of education and experience.  Full command of the English language required

Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations

Ability to demonstrate people management experience in a supervisory role directly related to the role, including a minimum of one (1) year in a management role and preferably in the Clinical Trial business

Demonstrates leadership, problem solving skills and has a clear ethos for Continuous improvement

Reports Directly To:

Country Manager with a dotted line into the Regional Operations Manager a/o Senior Director - CSS

.

Minimum Skills, Knowledge and Ability Requirements:

Full command of English: written and oral skills

Ability to work quickly and accurately under time and volume constraints as well as under pressure

Strong decision making skills

Strong interpersonal skills

Strong leadership skills

Good analytical skills

Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

Strong organizational skills; attention to detail

Be able to take initiatives and responsibilities

Basic Computer skills. Knowledge of Microsoft Word, Excel, PowerPoint and Outlook

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier K.K. Japan

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned