Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

 

The Role
We are looking for …. Solera First Notice of Loss Claims division is hiring Inbound and Outbound Customer Service Representatives (CSR).  Our Customer Interaction Center CSRs provide valuable solutions to Top Insurance company policy holders.  We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experience. 

What You’ll Do

Effectively manage Property and Auto insurance claims starting from the First Notice of Loss (FNOL) stageAssist policy holders by coordinating support, services, and connecting them with their claim adjusterWe assist in capturing and documenting claim details required the FNOL submissionWe send messages to insurance companies for any questions and issues not related to a specific claimWe assist in filing workers’ compensation and liability claims

What You’ll Bring

1 year or more of call center experience needed.Must have the ability to speak clearly and use professional telephone etiquetteType accurately and efficientlyMust show a high empathetic toneUse active listening skillsAcknowledge and respond quickly during customer conversationsSolicit valuable customer feedbackAppropriately manage difficult customer situationsMulti-task between CRM systems, and customer conversations

We Offer

Great pay with benefitsFixed schedules, no surprises of reduced hoursGlobal company with room for advancement

 

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.