Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Responsibilities

Execute on the full role of Claims Ambassador to ensure contribution to the achievement of the business strategy and ease of doing business

Take inbound calls in accordance with predetermined compliance and customer service processes and procedures ensuring effective and efficient claims registration serviceHandling emails in accordance with predetermined compliance and customer service processes and procedures ensuring effective and efficient claims registration serviceDemonstrate excellent knowledge of Old Mutual Insure (OMI) product offerings, client history, and other claims related information material to the claim at hand.Actively listen and capture claims details to and advising client of any additional documents or information that may still be required if not provided upfront.Show tolerance and patience in understanding customer’s emotional state and turning any negative situation into positiveDeal with all customers in a professional manner in strict accordance with OMI culture, products and quality standard
 

Continuous improvement to ensure effective service

Adhere to agreed processes to deliver targeted operational results.Continuously strive to enhance and improve the Human Resources processes.Represent and market this process internally to peers and clients.Identify and report on Human Resource process issues
 

Service delivery to ensure customer satisfaction

Provide customer services in line with quality and performance standardsBuild positive customer relations and solve or escalate customer queries and complaintsGather feedback on any customer satisfaction or dissatisfaction and report to the relevant team leader or OMI managerProactively suggest improvements in customer service and relations where applicable.Contribute to a service culture which builds rewarding relationships, propose innovations and support peers in providing exceptional client service

Manage quality people practices

Align own behaviour with the organisation culture and values.Share and transfer product, process and systems knowledge to colleagues.Collaborate and work with the assigned team to deliver required service levels.Actively participate in the assigned team to ensure functional balanced scorecard objectives are achieved.Ensure achievement of own performance objectives.Actively share information with other team members regarding successes, issues, trends and ideas.Actively participate in own professional development and career path.
 

Experience, knowledge & skills required

MatricRegulatory Examination Certificate [RE]B degree Commerce or Law.2 - 3 years or more experience in Financial Service Short -Term Insurance experience will serve as an advantage
 

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Skills

Competencies

Customer First

Executing

Innovation

Leading with Influence

Learning

Relating

Strategic

Education

Bachelors Degree (B)

Closing Date

05 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!