By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** We are looking for candidates from Serbia, Bulgaria, Romania, Bosnia, Hungary, Slovenia, Croatia, Albania or Baltic countries for the position of CRM Specialist and Content Management Specialist. **Working place can be in any of the above countries.** **Role Objective** + Responsible for day-to-day management and support of Takeda’s CRM (customer relationship management platform) and Content Management system (eg. Promomats, MARV) in MCO EE. + Rollout the Content Excellence capabilities in Takeda’s content management systems in partnership with LOC champions **Responsibilities** + Providing CRM system and data management support to the internal customers in the MCO EE, guiding teams to appropriate support channels where necessary + Responsible for providing support on data queries and analysis to the business. + Act in an advisory capacity to business units on how to use the platform to support business performance. + Delivery of training to the field-based and head office associates on use of the platform and maintenance of training materials + Define and perform data quality analysis; Identifying data quality issues and providing potential solutions to resolve them. + Drive the rollout of new capabilities in the Content Management systems, such as content authoring (Shaman), tagging, content sharing and reuse capabilities, DAM, Content data generation and modular content + Ensure data standards are aligned between CRM and Content Management systems + Responsible for change management and communication in the MCO EE countries to enhance use and importance of customer and content data and associated systems and technology. + Drive cross LOC collaboration and seek opportunity to leverage LOC work, steal with pride & scale up across MCO EE LOCs + Drives consent management strategy and being the point of contact for MCO EE countries. **Locations** Zagreb, Croatia ALB - Albania Remote, ALB - Albania Remote, Albania, Banja Luka, Bosnia & Herzegovina, Belgrade, Serbia, BGR - Bulgaria Remote, BIH - Bosnia and Herzegovina Remote, Bucharest, Romania, Budapest, Hungary, Cluj-Napoca, Romania, Croatia, EST - Estonia Remote, Hungary, HUN - Hungary - Field Based, HUN - Hungary Remote, Iasi, Romania, Ljubljana, Slovenia, LTU - Lithuania Remote, LVA - Latvia Remote, Nis, Serbia, Novi Sad, Serbia, Polva, Estonia, Riga, Latvia, ROU - Romania Remote, Sarajevo, Bosnia & Herzegovina {+ 7 more} **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time