A **Data Center Critical Environment Technician Manager** takes part in, and oversees team in the inspection and supervision of critical environment-related facility equipment. Track all equipment assets and to complete work order requests for maintenance work. Safely and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision. Acts as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, and component types. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **_People Management_** + Managers deliver success through empowerment and accountability by modeling, coaching, and caring. + Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently. + Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends. + Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms. + Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders. **_Equipment and Systems Maintenance_** + Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate. + Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise + Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s). + Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns. + Provides consultation to lower-level colleagues in troubleshooting systems and problems **_Critical Environment Culture_** + Proactively ensures safety and security requirements are followed and met for the work of themselves and others. + Maintain safe working conditions and escalate immediately when unsafe working conditions are observed. + Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives. + Participates in required meetings, trainings, and necessary handoffs. **_Other_** + Embody our culture and values **Qualifications** + High School Diploma. + 3+ years of experience leading/supervising/managing a maintenance team in a critical infrastructure environment such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing facilities, or related fields. + Able to communicate in English in both written and spoken form. + Able to work onsite 100% of the time in Queretaro, Mexico. + Able to work rotating shifts 24/7. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .