JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Critical Facilities Director will oversee resources to ensure the effective and efficient operations of the portfolio’s critical environments, maximizing up-time and site efficiencies.  This position will have responsibility for the account Data Center portfolio and reports to the Data Center Operations Director and Account Director.

Roles and Responsibilities:

Manage the client relationship and ensure client satisfaction with JLL by providing a seamless interface with the client. Demonstrate leadership, responsiveness, and creativity.Leadership to a team of technical professionals to ensure maximum protection of facility uptime and ZERO impact to critical system operation.Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.Drive multiyear plan to deliver high quality results which exceeds the client’s expectations.Manage the service delivery teams to achieve the highest level of Key Performance Indicator targets.Build and manage high performing teams, and ensures the best qualified candidates are hired for all roles.Function with a ‘No Surprises’ approach to communication ensuring that key stakeholders remain informed.Ensure sites are operated and maintained in compliance with JLL, client, federal, state, and local requirements.Perform site inspections to develop recommendations for improvements and to perform facility planning, budgeting, and equipment replacement.Develop, manage, and report on facility operating budgets for the assigned portfolio, proactively track variances and manage within target.Develop monthly/quarterly variance reports on all operating budgets for each property on a timely basis as needed.Provide the lead role in monitoring customer satisfaction and increasing annual performance results.Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identifying additional efficiency opportunities.Ensure all human resources procedures for the service delivery teams are conducted according to policy.Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, coverage for absenteeism, and overtime scheduling.Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures, and metrics.Support client’s EHS and Business Continuity programs including response, reporting and remediation efforts.Regularly attend and/or participate in training opportunities to maintain high technical, administrative, and managerial competency levels.Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.Perform additional job duties as required to support client and account initiatives.

Required Competencies for Success:

Minimum 7-10 years’ experience in critical operations.Bachelor’s degree in electrical or mechanical engineering or related field preferred.Proven record of success managing large portfolio (100MW+) Data Centers and multiple sites.Excellent verbal/written communication and presentation skills.Experience managing and mentoring teams to meet and exceed client and account objectives.Strong organizational and management skills to balance competing priorities.Financial acumen including financial management, forecasting, cost saving initiatives and budget planning and constraints.Superior interpersonal skills including client relationship development and teamwork mindset.Must have strong background and working knowledge of critical equipment including but not limited to UPS, PDU, generators, chillers, CRAH units, etc.Knowledge of industry standards such as Uptime Institute, TIA-942, and BICSI.Must be available as needed to support critical operations and events.Skilled at analyzing data/problems and developing effective response actions.Ability to work in a fast-paced, high-pressure environment with tight deadlines.Experienced in managing and negotiating contracts with vendors and suppliers.Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).Knowledge of emerging technologies and trends in the data center industry.Willingness to travel locally and work remotely as needed.

Estimated total compensation for this position:

140,000.00 – 170,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Fort Worth, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.