Sterling, VA, 20167, USA
3 days ago
Crew Member
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.  *CREW MEMBER* *Summary* This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license. Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back. *Responsibilities Include* *Team Environment*       Work well and interacts with others respectfully       Respond positively to coaching and feedback       Communicate with team members       Able to learn and execute multiple tasks *Operations Excellence for Guest Satisfaction*        Provide guest service       Resolve guest issues       Follow Brand standards, recipes and systems       Follow safety, food safety and sanitation guidelines; comply with all applicable laws       Maintain clean and neat work environment *Profitability *       Execute restaurant standards and marketing initiatives       Handle POS transactions and payments with accuracy       Prepare and deliver all products according to Brand standards *Skills/Qualifications*       Fluent in English       Basic computer skills       Capable of counting money and making change       Able to operate restaurant equipment (minimum age requirements may apply) *Competencies*       Guest Focus       Understands and exceeds guest expectations, needs and requirements       Develops and maintains guest relationships       Displays a sense of urgency with guests       Seeks ways to improve guest satisfaction; asks questions, commits to follow-through       Resolves guest concerns by following Brand recommended guest recovery process *Passion for Results *       Sets and maintains high standards for self and others, acts as a role model       Consistently meets or exceeds goals       Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making       Identifies and resolves issues and problems       Uses information at hand to make decisions and solve problems; includes others when necessary *Interpersonal Relationships & Influence *       Develops and maintains relationships with team       Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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