Posting Details Posting Details

Requisition Number S2926 Position Number 003566 Position Classification Title Building & Environmental Tech Functional Title Crew Leader Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit Facilities Operations has the responsibility of providing a wide range of services to all administrative departments, student programs, and all academic schools and departments. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, project management, and renovations. These duties are conducted for a campus consisting of over 100 buildings totaling 6 million gross square feet on over 275 acres. Position Summary This position is responsible for overseeing personnel and procedures of all activities within their respected Building Services unit as building and departmental needs dictate. Responsible for crew leadership in the absence of the building services supervisor. To maintain clean and sanitary conditions in all academic, athletic, and administrative buildings on the campus of the University of North Carolina Greensboro. This includes but not limited to general and detail cleaning in campus facilities, special projects such as event coverage and setups, detail cleaning, furniture and supply moves, customer service and floor care projects.

This position is a mandatory position as defined in the Adverse Weather and Emergency Event Policy. Minimum Qualifications

Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; an equivalent combination of training and experience. Special certification may be required for some of these positions. Special note: this is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all functions.

Additional Required Certifications, Licensures, and Certificates Valid Driver’s License Required Preferred Qualifications High School Diploma or GED Five years’ experience working in Housekeeping, preferably in a university environment Knowledge of floor care and cleaning Skilled in the use of floor maintenance equipment Ability to follow procedural directions in the use of cleaning products Ability to follow instructions Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $37,538 - $38,449 Org #-Department Facility Services Housekeeping - 56408 Work Hours of Position 4:00PM - 12:30AM, M-F Number of Months per Year 12 Posting Requirements Job Family Institutional Services Career Banded Title Building & Environmental Tech Open Date 01/24/2025 Close Date 02/07/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Customer Service Essential Tasks Strives to improve the level of customer satisfaction and provides a service that meets both internal and external customer’s expectations on a routine basis.  Handles routine inquiries and advises supervisor of complaints from customers.  Whenever possible, assists supervisor with resolution of problems.  Demonstrates professional and positive interactions with customers daily. Key Responsibility Equipment Maintenance and Care Essential Tasks Equipment Inventory: Maintain equipment inventory and submit repair tickets to departmental maintenance technician. Equipment Maintenance: Compile maintenance checklist and report needs to BES Zone Supervisor. Equipment Deficiencies: Check the work of other crew members and report to BES supervisor to work together to correct deficiencies. Equipment Recommendation: Suggest and make recommendations on supply and equipment purchases. Key Responsibility Special Projects/Additional Duties Essential Tasks Special Projects: a) Campus Special Projects: Performs periodic deep cleaning of campus restrooms, public areas, classrooms, and all other academic and administrative areas owned and/or operated by the University of North Carolina Greensboro. Utilizing various equipment such as (but not limited to): TFC-2000, Kaivac Cleaning Machines, Turboforce Restroom Cleaners, etc.
b) Exterior Building Projects: Responsible for outside areas (including porches) up to 25 feet from any building entrance. This includes outdoor waste receptacles, cigarette urns, pressure washing, leaf blowing/sweeping and aids in the evaluation of snow removal needs.
c) Moves: Coordinates with customer and communicates with supervision to ensure customer satisfaction. Utilizes departmental labor-saving equipment to ensure safe and effective transportation of university property. Adheres to the Departmental Moving SOP, especially in regards to evaluating the weight, time, number of items to be moved and availability of an elevator within the facility.

Floor Care:
a) Carpeted Floor Areas: Performs daily floor care tasks as assigned such as vacuuming and stain prevention. Performs periodic floor care tasks to include, but not limited extraction, bonneting and other processes deemed necessary or assigned by supervision.
b) Hard Surface Floor Areas: Dust mops daily and mops as scheduled to remove excess dirt and to preserve finish. Cleans baseboards regularly or as scheduled by supervisor. Use of labor saving equipment (scrubbers) is required if the equipment is available.
c) Periodic floor maintenance: stripping, top scrubbing, refinishing, and other related tasks as assigned by supervision.

Supply/Inventories:
1. Delivery of Supplies: Expected to deliver supplies, stock custodial closets and wash zone laundry as assigned by supervision.
2. Inventory of Supplies: Supply levels should be monitored weekly and reported to Zone Supervisor regularly or as requested.

Project/Task Leadership:
a) Oversight: Personnel and procedures as directed by the Zone/Shift Supervisor to help maintain clean and sanitary conditions in all academic and administrative areas.
b) Assist in Direction: Assist in the direction of various working crews/zones and delegate work assignments as directed by supervision.
c) Policy and Procedures: Utilize a working knowledge of departmental policies, practices and procedures to accomplish departmental goals.
d) Departmental Deficiencies: Identify areas of improvement to help the zone supervisor and the department become more effective. Key Responsibility Cleaning Responsibilities Essential Tasks General Cleaning: Expected to perform general and detail cleaning in private and public areas to include (but not limited to) hallways, stairwells, elevators, restrooms/locker rooms, entrance areas, lobbies, gymnasiums, classrooms, lounges, auditoriums, dressing rooms, offices, suites, housekeeping areas and other areas per the assigned cleaning routine or as assigned by supervision. Safety: Understands, notifies, and reports safety hazards and corrective actions that must be taken regarding the accident, as required by OSHA. Training: Completes professional development instruction each fiscal year as directed. Sustainability: Correctly utilizes recycling receptacles as instructed by OWRR to assist in UNCG’s commitment to sustainability as a core value of institutional operations. Competency ________________________________________________________________________________________________________________________

Competency Knowledge--Technical Competency Description Properly prepares for floor projects by assessing the overall requirements of the project and acquiring the needed chemicals, supplies and equipment.  Coordinates with the Recycling Department to ensure proper procedures are followed.  Daily cleans and sanitizes all fixtures, showers, floors, exterior of dispensers’ door push and kick plates, restroom receptacles, partitions and rails.  Cleans floor drains and sink drains daily using chemicals restricted to Supervisors only.  Monitors stairwells, entrance areas and common areas for cleanliness.  Dust mop and damp mop as needed.  Vacuums carpets in common areas and entrance mats as needed.  Regularly checks for and cleans wall spots. Performs high and low dusting. Competency Level Advanced Competency Customer Service Competency Description Anticipates customer needs, addresses and resolves.  Represents the work area as needed on matters of concern.  Monitors the process to ensure customers are well satisfied.  Identifies special needs and exceptions to the norm; and determines appropriate action.  Demonstrates ability to make recommendations resulting in improved processes, lowered costs, etc. Competency Level Advanced Competency Communication Competency Description Leads by example in overcoming communication problems in the work area.  Provides input into prevention of problem in future.  Consistently demonstrates the ability to effectively express thoughts, ideas and information (verbal and non-verbal) concerning complex work issues. Competency Level Advanced Competency Safety and Health Compliance Competency Description Inspects work areas and corrects potential hazards.  Conducts training and safe operation of equipment and pesticides.  Identifies and corrects potential conditions that affect employee safety; promote safety standards.  Reads MSDS and original labels before applying or mixing chemicals.  Independently insures chemicals are labeled and are environmentally safe.  Discusses safety violations with co-workers who are careless and endangering themselves and/or others.  Notifies supervisor of safety concerns and make recommendations for resolution. Competency Level Advanced Competency Interpersonal Skills Competency Description Crosses work units when problem solving as directed or as needed.  Initiates the ability to determine and share ways to improve the team’s operating procedures.  Contributes to the understanding of how work area and organization fit into the larger university process.  Demonstrates personal accountability for completion of required tasks assuring quality results.  Consistently shares expertise and knowledge with members of the organization/area. Competency Level Advanced ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Reading - C, Writing - F, Eye-hand coordination - C, Vision-Visual inspection - F, Hearing - C, Talking - C, Standing - F, Walking - F, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Pushing/Pulling - F, Climbing-Stairs - O, Bending - F, Squatting - O, Reaching - O Work Environment Driving - Car/Truck - O, Inside - F, Outside - F, Ventilation ConditionsDust - F, Ventilation ConditionsFumes - O, Ventilation ConditionsChemicals - O, Ventilation ConditionsGases - O, Chemical Spills - F, Infectious Bacteria - O, Overtime - R, Night/Dark - F Applicant Documents Required Documents List of References Optional Documents Resume/CV Cover Letter Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you currently have a valid drivers license? No Response Yes No Do you have previous floor care experience? Yes No Do have five (5) or more years of housekeeping experience? Yes No * Are you eligible to work in the United States without sponsorship? Yes No * Please indicate how you learned of the vacant position for which you are applying: UNCGjobsearch Website Greensboro News & Record Carolina Peacemaker Other Newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal NCWorks.gov UNC System Job Board Other Online Job Board Personal Networking Search Firm Facebook Twitter * Other: Please list

(Open Ended Question)