Your job is more than a job

The Credit Resolution Administrative Assistant provides administrative, clerical, receptionist and staff support to the general organizational operations. Working under direct supervision this position provides all necessary organizational support and is responsible for a variety of other related tasks, including interacting with patients, visitors and other staff to provide directions and answer other questions relative to the location of services, assist visitors with the utilization of the medical self-help terminals, provide concierge services and its departments and fulfill reception responsibilities.

This role is 100% On-Site at the Westpark Facility (3401 General De Gaulle Dr,. New Orleans , LA 70114)

Shift Hours are between 7am - 3:30pm (Maximum of 20 hours per week)

Your Everyday

GENERAL DUTIES

Project Management & Administration:

Generates support, commitment to new ideas and their implementation.Develops, plans, tracks and analyzes assigned projects to meet business requirements.Works with project team to define project success criteria, timelines, milestones, and deliverables.Operationalizes strategic plans with timely execution of project/program deliverables.Performs data management and analysis.

Expense & Resource Management:

Provides financial decision support and recommends improvements to the business model.Participates in the development and management of operational and capital budgets.

Best Practices Opportunities:

Analyses and assesses present and future needs, trends, challenges and opportunities related to assigned projects.Participates in strategic planning for designed areas.

Communication & Documentation Support:

Maintains professional communication at all times.Ensures accountability through timely follow-through and escalation as required.

Performs secretarial tasks for multiple professionals and supervisors/managers in the department to support department operations:

Types letters, memoranda, reports, contracts, forms, manuals, documents and other materials from drafts or standard formats using MS Word. Proofreads and corrects completed work.Coordinates activities, meetings, schedules, recording and transcription of monthly staff meetings, and other department meetings as needed.Organizes and maintains department files and ensures that all materials are filed accurately and in a timely manner. Maintains confidentiality of information.Enters data into spreadsheets or existing databases including referrals and verbal orders. Runs and distributes routine reports. Maintains lists and logs.

Provides clerical support to facilitate smooth operation of the department:

Sorts and distributes department mail and answers routine correspondence on own initiative.Maintains, monitors, and orders office supplies, letterhead, and envelopes.Performs a variety of other clerical tasks including, but not limited to makes copies, sends and receives faxes.Maintains adequate supply of forms.Handles files, schedules and correspondence for senior staff.

Telephone and receptionist duties:

Serves as first point of contact for visitors and callers to the department or facility.Answers and screens telephone calls and takes accurate messages.Responds to inquiries from callers and visitors or refers to department staff.Takes calls from field staff regarding schedule changes and advises field staff when patients do not need to be seen due to hospitalization or other transfer.

The Must-Haves

Minimum:

MINIMUM QUALIFICATIONS

Required: High School Diploma/GED or equivalent OR 2 years of Project Management or related field experience.Preferred: Healthcare administrative experience and/or billing, follow-up, credit resolution and cash posting experience

 

LICENSES AND CERTIFICATIONS

Required: Project Management Professional (PMP) - Project Management Institute (PMI)

KNOWLEDGE, SKILLS, AND ABILITIES

Exhibit a high degree of customer service, cooperation, teamwork, initiative and exceptional judgement.Demonstrated ability to achieve time-based objectives, balance multiple priorities, communicate effectively while remaining organized.Excellent communication skills (both verbal and written).Demonstrated logical problem-solving capability.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion.  Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

 

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.