A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Business Banking


Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department asCredit Recovery Manager.

Principal responsibilities

Lead, plan, oversee and co-ordinate a wide range of projects, offshoring migration, process review, and system and resource-related issues to ensure smooth delivery of credit recovery services.Provide prompt responses and recommendations on credit policies and collection strategies to adapt to the fast and changing market of Business Banking.Take legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver’s Office, Outside Trustee on bankruptcy or winding up related mattersInstruct debt collections agencies when needed, provide comments from user perspective on guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelinesPropose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Business Banking


Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department asCredit Recovery Manager.

Principal responsibilities

Lead, plan, oversee and co-ordinate a wide range of projects, offshoring migration, process review, and system and resource-related issues to ensure smooth delivery of credit recovery services.Provide prompt responses and recommendations on credit policies and collection strategies to adapt to the fast and changing market of Business Banking.Take legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver’s Office, Outside Trustee on bankruptcy or winding up related mattersInstruct debt collections agencies when needed, provide comments from user perspective on guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelinesPropose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needsUniversity degree in a related discipline OR other relevant qualificationsMinimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to commercial banking productsGood understanding of portfolio management technique including analyticsStrong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantageGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong

University degree in a related discipline OR other relevant qualificationsMinimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to commercial banking productsGood understanding of portfolio management technique including analyticsStrong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantageGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong