Duties and responsibilities : Call clients on age analysis/ worksheet to arrange payments to reduce outstanding debt on the debtors’ book Contact clients to arrange PTP (promise to pay) / Perform daily follow ups on arrangements (PTP) made with clients Visit customers to discuss payment plans Diarize and perform customer follow ups for respective dates Identify and escalate debt to be outsourced Escalate problem accounts to legal Maintain minimum required daily call rate as set out by management / Meet assigned targets Load manual debit orders / Assist with unallocated credits Reduce monthly debit order rejections by following up on them daily/ weekly/ monthly Prepare and send allocation requests Follow/apply retention process for exercise for cancellations Liaise with other departments/ branches to assist with resolving client queries where applicable Deal with phone-in/ walk-in client queries Return calls on messages taken and received Email/ Post invoices & statements to clients Prepare deletions/reinstatements where applicable Complete paperwork on all accounts queries worked for the day / Prepare manual recons where applicable Give daily feedback on accounts by populating and updating notes column on monthly analysis schedules Request copy of contracts/ job cards from filing clerk where necessary Ensure contracts are correctly loaded Weekly reporting on debtors to Management Prepare credit notes on clients’ account Prepare payments/refunds on client accounts Reconciliation of large customers accounts