Description As the Credit Bureau Dispute Manager, you will be responsible for the day-to-day management of an operational business unit. You will facilitate business plans, operational policies, procedures, and systems which support the department’s long-term, strategic objectives as well as ensuring that staff are compliant with these and other business policies. Primary responsibilities include + Leadership: Manage the day-to-day business unit activity and team by demonstrating leadership skills that engage colleagues and encourage them to maximize their performance and work satisfaction by communicating job expectations, consistent coaching, development and feedback. + Risk Management: Ensure a balanced and effective control environment and alignment of risk management practices with regulatory expectations to ensure consistency, accountability and effectiveness. Create, review, and execute policies and procedures. Escalate concerns when appropriate. + Customer Focus: Support fair outcomes for customers and prompt identification, reporting, and remediation of issues. Ability to drive continuous improvement while keeping the customer at the heart of everything we do, promoting the team’s organization and skills, performance management, mindsets and behaviors of the staff, and process efficiency and quality. The manager must be able to be a change agent for the organization and colleagues. + Expense Management: Prioritize workflow in order to complete daily functions within the business day to prevent the need for overtime. Proactively manage operational risk to mitigate losses. + Project Management: Support projects impacting the business unit. Qualifications, Education, Certifications and/or Other Professional Credentials Qualifications - External + Previous leadership experience is required. + Strong relationship-building, organizational, analytical and communication skills are required + Ability to manage concurrent deadlines and multiple priorities + Flexible/open to change – ability to adapt positively to changing business needs + Ability to interpret data and analyze trends + The ability to write and speak effectively and professionally is a necessity. + Previous experience with credit bureau reporting or researching and resolving credit bureau disputes is preferred. + 5-8 years of experience in the financial industry is preferred. + Previous experience in customer service, complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is a plus. Bachelor’s degree is preferred Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F 8-5pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all applicants for employment and colleagues without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/31/2025