Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Creative Operations Manager

Overview
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the team within D&S that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk sits within D&S and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
As Creative Operations Manager you must have a passion for managing production resource planning for marketing communications and ensuring optimal efficient management of the Creative Desk capability. You will have a creative flair, relish working in a fast-paced environment and be able to manage multiple project deliverables. You will have solid people management and communication skills and have strong resourcing skills. A keen interest in identifying and implementing business improvement initiative along with ensuring the smooth onboarding of new team member
Role
•\tSupport the Creative Operations Vertical with:
•\tEnablers Management – overall responsibility to deliver on the needs of ACD regarding necessary platforms and tooling (software, hardware etc) and training needs to enable seamless, efficient and compliant project delivery
o\tContinually reassess existing and investigate and scope new enablement solutions and processes
o\tMaintain rigorous adherence of the ACD team in their use of resource management and project management platforms, such as Asana, Salesforce and Aprimo
o\tMaintain visibility on licensing allocations and budgets for software and subscriptions
o\tMaintain visibility on hardware stock and need to procure additional or new types
o\tPrimary interface with Marketing Services product regards platform enhancements
o\tUnderstand training needs and interface between ACD SME’s and training partners to fulfil
o\tChange management of any new processes as needed.
•\tVendor Management – overall responsibility to manage the vendor relationships and administrative aspect of engaging vendors.
o\tManage vendors and any required SOWs and PO requirements
o\tInterface with Sourcing as needed
o\tExplore opportunities to streamline vendors and garner favorable commercials for ACD
•\tProvide Vertical relevant data and insights to Facility lead for business management and reporting purposes
•\tBuilding effective relationships with key departments across the D&S and Mastercard business, such as Sourcing, Finance, Legal, Compliance and the broader Advisors Client Services team
All About You
•\tExperienced workflow and vendor manager
•\tProven project and account management experience
•\tExperienced with CRM platforms like Salesforce
•\tSourcing, tooling and platform experience
•\tSkilled at working under pressure
•\tBachelor degree qualified, with post graduate qualifications in creative or digital marketing
•\tFluency in English required, any other language a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.