Job Summary:

    Coupa Administrator is a Help Desk/Customer Service Support that provides supports to the day to day activities of all Non-production related purchases of goods and services – scope is from requisition, approval, PO issue to supplier and receipts, invoicing (remains as current process) and purchasing.

 

Key Characteristics:

Coupa Administrator works independently with minimal supervision and effectively manage their time/SLA Collaborative and courteous in terms of dealing with other Teams (AP and CPS Vendors) Excellent Customer Service both internal and external customers (both skype calls and emails) Strong attention to detail, multi-tasker, and driven to learn and grow Ability to operate in a fast paced and complex environment

 

Duties and Responsibilities:

 

Engage in solutions to Coupa User problems. Works directly with the employees to address requests, concerns and other matter relating to Coupa configurations issues Supports AP requests related to PO, Invoices and other set-ups Supports Purchasing (Buyers) Requests to update contract, catalog, activate/deactivate the supplier. Supports Approvers (Managers/Supervisors) Requests for workflow modification, adding cost center and owner. Supports other users (Coupa) for technical issues encountered. Maintains and support IVANTI requests within the given (SLA) Service Level Agreement: Maintains and support the CPS Support/ Coupa contract Mailbox by replying or addressing the requests or issues within the given (SLA) Service Level Agreement Supports Suppliers Requests and Training Analyze system requirement and design systems architecture.

 

Knowledge, Skills and Abilities:

Keen to details and has a proactive approach System analysis, architecture and engineering skills Excellent verbal and written communication skills, including facilitation of group presentations. Experience configuring purchasing and invoicing software. Demonstrated knowledge in Procure to Pay areas. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access and industry-specific analysis software, Coupa is a plus. Basic understanding of the Automotive Industry , with the ability to become a subject matter expert on the job. Innovation and problem-solving skills that include the ability to analyze, propose and develop solutions interacting with external clients.

 

Qualifications

 

Education: Bachelor's degree in Computer science or equivalent, work experience in related field