Cost Per Repair Specialist 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The FCSD Cost Per Repair Specialist has responsibility for interfacing between Product Development/Quality and various SEO functions to identify and implement projects to reduce warranty cost per repair.  The specialist will be assigned to a specific vehicle commodity.

This position is a hybrid opportunity, working 3 days a week on site in Allen Park, MI

You’ll have:

Bachelor’s Degree requiredAutomotive Industry Experience and Knowledge Strong problem solving abilityStrong interpersonal skills; ability to work with other areas of SEO, Engineers, Finance, Marketing, and management on a regular basisSolid written & verbal skills to communicate project status and results on a regular basisAble to work independently with minimal supervisionStrong project management skills with the capability of organizing & managing numerous projects simultaneously from inception/feasibility, through implementation

Even better, if you have:

 Previous Certified Automotive Technician & Dealership experience is preferredOverall knowledge of vehicle systems & operations, and mechanical light repair proceduresUnderstanding of diagnostics and repair procedures

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverageFlexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and moreVehicle discount program for employees and family members, and management leaseTuition assistanceEstablished and active employee resource groupsPaid time off for individual and team community serviceA generous schedule of paid holidays, including the week between Christmas and New Year’s DayPaid time off and the option to purchase additional vacation time

 For a detailed look at our benefits, click here:  

This position is a range of salary grades SG5-SG8

 Visa Sponsorship is not available for this role 

In this position, you will be responsible for: 

Supporting delivery of the warranty cost per repair reduction efforts for Service Engineering Operations and Ford Customer Service DivisionAnalyzing, identifying, and implementing warranty cost per repair reduction actions, including working with cross-functional activitiesFocused on early identification of issuesChampioning for the voice of the dealer and customerSupporting development of business cases and action plans for top issues or emerging issuesAuthoring and publishing dealer communications related to warranty saving actions (SSM/TSB/GSB)Working with the Warranty Assistance Team to identify & publish dealer communications and/or parts catalog updates around vehicle material cost reduction actionsProviding necessary warranty support to various engineering activitiesMajor interfaces include: Product Development (PD) Engineering, PD Quality, Assembly Plant Vehicle Teams (PVT), and various Service Engineering Operations (SEO) departments