First Impression Assistant

Salary: £30,000 per annum plus company benefits

Location: London, WC2A 3LH

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, shifts between the hours of 7:45am and 7pm, 1 hour break

Work model: Fully onsite due to nature of role

Williams Lea seeks a First Impression Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador for Williams Lea. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus. This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service.

  

Key responsibilities 

Providing a first class meet and greet service for clients and visitorsProcessing and confirming meeting room booking requestsArranging catering and equipment requirements for meeting room bookingsCall and email handling including taking and passing on accurate messagesSwitchboard operationRaising any concerns about process, practice or incidents as appropriateActioning any reasonable task instructed by your line manager

Personal attributes 

Reception experience is essential, either in a hotel, airline or corporate backgroundEvent coordinating experience is preferred, not essential An energetic approach that shines through in your workA team focused attitudeA natural passion and desire to make every visitor smileA committed attitude and dedication to creating a memorable guest experienceFluent written and spoken EnglishExperience using email and Microsoft packagesExcellent personal presentation

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).