About The Role This role will be responsible for the design and implementation of monitoring solutions that include observability, analysis, troubleshooting, and reporting for Glacier Bank’s technology stack including but is not limited to Infrastructure, Application, Network, and Security. This individual will take an active role in driving overall improvement of operation results due to application performance monitoring tools and techniques. The role defines the metrics, data collection methods, and reporting mechanisms as well as implementation of an overall performance management strategy. Ensures the effective capture of all logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues. This role will be an SME in troubleshooting performance issues across the Enterprise. This role will work closely with IT, Enterprise Architecture, Project Management, and external vendors ensuring the consistent tracking and reporting of metrics and performance data across the Enterprise. This is a Corporate position which may be located in an available bank division across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. Click here to learn more about our bank divisions. The mid-point for this position is $ 131,577.74 (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Duties and Responsibilities Design and implement monitoring and observability solutions for on-premise and cloud hosted applications. Configuring alerts, creating dashboards, and conducting data trend analysis. Assist with troubleshooting using logs, alerts, and external data sources to determine network, application, or security issues. Correlates data to determine root cause. Reproduces and documents issues and other pertinent information in Incident or Problem tickets. Update, maintain, and support Glacier Bank’s stack of monitoring & observability tools Define and maintain IT’s performance monitoring and reporting strategy (processes, tools, and templates); develop enhanced reporting capabilities through standardization and automation. Recommend, implement, and manage automation to help facilitate enterprise monitoring. Proactively analyze trends in performance across IT. Recommend performance improvements for capacity, availability, performance, support, and security. Collaborate with process owners and stakeholders to identify and implement process improvements to increase operational efficiency and customer satisfaction. Stays informed of production changes that could affect functionality and alerting. Stays informed of emerging cloud technologies and evaluates the value to GBCI operations. Handles ad hoc requests and takes on new procedures as required. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Education Level Description Required Bachelor’s Degree Computer Science or related information technology / science / system degree. Experience Required/Preferred Experience Level Description Required 7 years Information Systems Engineering experience Required 5 years Experience in network, application performance, and synthetic monitoring. Required 3 - 5 years Building robust observability using Dynatrace solutions (Infrastructure Observability, Application Observability, and Digital Experience). Required 3 years Building observability into cloud environments (Azure, AWS, GPC, SalesForce, etc.) Required Expert Experience Analyzing metrics, logs, and traces to identify performance bottlenecks and errors Required Expert Experience Application and Network Performance Management Tools. Required Advanced Experience Networking fundamentals including TCP/IT, IDP, DNS, DHCP, VLANS, routing. Required Advanced Experience Microsoft server products (Windows Server, SQL Server, Internet Information Services, etc.) Required Advanced Experience Datacenter fundamentals, server hardware systems, storage, and networking Required Advanced Experience Configuring alerts, creating dashboards, and conducting data trend analysis. Required Advanced / Specialized Knowledge Troubleshooting performance issues with complex large-scale, multi-tier, and distributed application infrastructures. Required Knowledge Of Network Security elements including intrusion protection systems, anti-virus, proxies, and firewalls. Preferred Advanced Experience Data management, report design, data visualization, and presentation techniques. Preferred Advanced Experience Azure Monitor and Azure Monitor Insights Preferred Knowledge Of WhatsUp Gold Monitoring Preferred Knowledge Of At least one scripting language such as JavaScript, bash, or PowerShell. Would an equivalent combination of relevant education and work experience be considered?: Yes Required Skills and Abilities Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. Employee must have proven problem solving, analytical, and technical skills to identify and understand business needs, identify appropriate solutions, and communicate to management for acceptance and implementation. Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision. Ability to serve as a backup for other staff members in a mutually supportive team work environment. Additional Requirements Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Minimal noise Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met Vision: Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent – rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent – rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent – rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent – rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent – rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Occasional – now and then. Kneeling: Bending legs at knee to come to a rest on knee or knees. Occasional – now and then. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Occasional – now and then. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Infrequent – rare. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Occasional – now and then. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent – rare. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.