Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

AV Operations Specialist

etc.venues, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time AV Technician to join our Operations team. The AV Technician also known as the AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. In this role, the AV Operations Specialist will partner with and report directly to the General Manager.

What You’ll Do: 

In this hands-on on role, you will lead all services used to deliver the technology experience and event elements to our clients including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting. The AV Operations Specialist works closely with clients and event production teams, making recommendations to enhance our client experience and the overall success of their event.  

Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels. Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware. Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems. Pre-event coordination with property teams & clients ensuring that all their technological needs are met and in place for their arrival. Provide genuine anticipatory customer service by establishing good working relationships with clients, colleagues and vendors. Attend PEO, Pre-Con, and pre-production meetings as needed. Support day-to-day floor operations, including set-up and derig, operating in room equipment, facilitating and supporting other AV Property Functions. Develop and maintain positive relationships with clients and assist with any reasonable requests during events. Interact with the event production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event. Assist in any areas of daily operation. Participate in collaborative project efforts with both the technology team and other departments. Maintain and uphold Convenes cultural standards Perform other duties as requested by management. Show initiative and drive to solve problems. Portray a polished, professional image according to Convene dress code standards.

What We Look For:

Ideally 2+ years’ experience in supporting AV and IT equipment and computer software systems. Customer service or hospitality experience preferred. Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays. Basic knowledge of data networking principles, architecture, and applications. Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers. Proficient in Microsoft Office, Google Suite and Apple iWorks suite of business applications. Flexible, long, and weekend hours are occasionally required. Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance. Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to stand, sit, or walk for an extended period of time. Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Video: Switchers, projectors, LCD displays, LED Video Walls Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging. IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools and equipment Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting.

Who We Are:

etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, and Birmingham, and in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces, growing its global network to 39 locations across nine cities and creating the largest single provider of dedicated premium meeting and event venues in the U.S. and UK.  Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/ 

We’re Here For You: 

You'll Receive: 

Internal and external training & development 25 days annual leave plus bank holidays, and company sick pay Subsidised fitness membership Interest-free loan for rail season tickets & further education Subsidised bicycle purchase through Cycle to Work scheme Employee wellbeing support and personal advice programme Subsidised eye care etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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