Corporate Account Manager - Dakotas/MN
BioFire Diagnostics, LLC.
The Corporate Account Manager – Health Systems’ main mission is to establish and develop long term business relationships with Integrated Delivery Networks (IDN), Health Systems, and other key accounts within a defined geographical region in order to sustainably achieve high performance in terms of customer satisfaction, revenue and profitability.
Primary Responsibilities:
+ Establish strong relationships with key stakeholders at assigned key accounts.
+ Assess, clarify, validate and quantify the customer’s existing and unmet needs on an ongoing basis.
+ Prospect, develop and implement strategies to penetrate IDN customers to grow total business value throughout customer network. Capture plans in a Blue Sheet and execute according to agreed upon plans; update on a regular and consistent basis.
+ Work cooperatively in a matrix environment with local sales teams, national product specialists, Marketing, Med Affairs, and other colleagues in order to advance and close opportunities system wide.
+ Develop an Account Plan with a two-to-three year ambition for revenues and profitability in coordination with the local sales teams and key customer stakeholders.
+ Review and align on key projects and priorities with the customer. Identify and lead the resources and KPIs needed to meet the mutually identified objectives.
+ Proactively lead the execution of the plan with customer inputs where appropriate.
+ Negotiate and implement Master Supply Agreements, terms and conditions, pricing, etc. for the assigned customer and key accounts as required.
+ Ensure that business activities meet the most stringent requirements of legal and ethical standards and current company policies.
+ Ensure customer knowledge is available and shared by maintaining customer records in CRM, in accordance with company guidelines and tools.
+ Organize and lead regular internal and customer facing business reviews to monitor performance, uncover new opportunities, and identify and implement corrective actions as needed.
+ Support and participate in relevant conferences, trade shows and symposia in coordination with sales leadership and marketing.
+ Perform other duties as assigned by Corporate Accounts or senior Commercial Ops Management.
Education:
BS/BA in a business or science-related field required.
Experience:
+ Five (5) years of proven success in In vitro Diagnostic (IVD) Capital Equipment sales experience preferred, not required.
+ Health System, National Accounts and IDN contract sales experience preferred, not required.
+ Sales management experience is preferred, not required.
+ Experience in business-to-business and/or corporate account sales experience with strong understanding & integration of the Strategic Selling with Perspective process, and contract managemen
+ Successful experience in territory sales and full knowledge of the product line(s) and applications.
Knowledge, Skills, Abilities:
+ Excellent integrator & negotiator. Ability to judge competitive response to sales strategy and make appropriate adjustments.
+ Ability to work out a profitability scheme for the company and the customers.
+ Excellent verbal and written communication skills. Ability to clearly communicate with key internal and external stakeholders.
+ Excellent presentation skills. Adept at using multi-media presentation tools.
+ Skilled in identifying and solving problems. Anticipates problems, establishes priorities, analyzes relevant factors and develops action plans.
+ Demonstrates a high level of business acumen. Understands the “give and take” in a business environment. Able to achieve “win/win” solutions.
+ Displays decisive leadership and enthusiasm when appropriate. Ability to bring individuals and groups together to accomplish common goals, without direct management authority.
Working Conditions and Physical Requirements:
+ Ability to remain in stationary position, often standing, for prolonged periods.
+ Ability to ascend/descend stairs, ladders, ramps, and the like.
Domestic travel 60% required.
Ability to conduct client visits which entails the safe operation of motor vehicles, physically accessing customer facilities and frequent air travel in performance of assigned duties.
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