**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This role uses innovative and creative approaches to continue building a culture of recognition at American. They use team member feedback in creative ways to enhance our recognition programs and streamline the team member experience. + This role is directly responsible for the maintenance, execution and oversight of the Real American Hero Award, milestone programs and special recognition. **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + _Engage daily with our team members through correspondence to our recognition email account, and forward to stakeholders as needed_ + _Educate, counsel and address questions from team members on the Nonstop Thanks program_ + _Oversee the Spotlight program distribution and address questions from senior leaders on program_ + _Support the team on major events including Circle of Excellence, Fall Festival, Journey and American’s Centennial_ + _Code all recognition invoices for processing_ + Other duties as assigned **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + HS diploma or GED equivalency + 4 years of experience in the field or in related areas required **Skills, Licenses & Certifications** + Professional, positive, enthusiastic demeanor, which includes being flexible, proactive, confident, resourceful, and efficient + Exceptional attention to detail + Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint) and the ability to learn new software + Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently + Strong organizational skills and the ability to manage competing priorities + Sound judgment, self-directed, able to take initiative when appropriate + Excellent verbal, written, and telephone communication and skills and the ability to interact with team members in a positive manner + Passion for influencing culture and making a positive difference for our team members + Public speaking skills and experience in presentation development **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.