At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! **Job Summary** The Coordinator, Leave Administration – United States is responsible for supporting the administration of CN’s Medical Leave of Absence policy and State and Federal Family and Medical Leave Acts (FMLA) company-wide and across the United States (U.S.). The role communicates eligibility and available benefits to employees (both unionized and all levels of management) based upon the understanding of state and federal regulations in accordance with CN's policies, procedures, health and welfare programs. Furthermore, the incumbent works closely with employees and health care providers to ensure the required information is received within the required time limits. **Main Responsibilities** **Leave, Disability and Return to Work Support** · Serves as the initial point of contact for employees requesting FMLA or a medical leave, offering information on eligibility criteria and the various leave types · Receive, sort, and securely file all relevant documents related to FMLA and medical leave requests · Handles multiple email accounts, sorting and addressing a high volume of incoming messages while providing timely responses · Assist in the regular administration of FMLA and medical leave of absences, communicating with third-party administrators, notifying supervisors on employee status, and maintaining appropriate records · Ability to articulate thoughts and express ideas, explain leave polices and eligibility requirements effectively to multiple audiences · Respond to questions from outside authorized people and agencies with respect to employee data by examining employee files and records · Play a key role in customer satisfaction by making every effort to fully resolve employee inquiries · Authenticate documentation that is not received directly from Health Care providers **Reporting, Communication, and Support** · Collaborate with Leave Advisors to support the administration of FMLA and Medical Leaves · Prepare for daily Leave Workshops, research employees' leave histories, provide recommendations on next steps, and present cases clearly with all relevant information to facilitate informed decision-making · Track and compile data on call volume, email inquiries, and incoming documentation · Interact with Operations supervisors and managers regarding employee leaves ensuring education and coaching on the law and CN rules and processes · Interact with Human Resources (HR) and Labor Relations (LR) colleagues and CN legal counsel on questionable cases · Obtain complete, sensitive or private information from employees for determining leave eligibility · Analyze varied information regarding HR, leave, and other employment law to make decisions and recommendations on complex cases · Develop report with employees and explain leave decisions, medical leave policies, state and federal leave laws in an effective manner **Process Alignment and Best Practices** · Assist in the development of end-to-end processes and standard operating procedures for leave administration · Execute Leave Administration processes using standard operating procedures · Develop and maintain productive relationships with team members and other HR and non-HR (i.e., Payroll) stakeholders, and leverage relationships to collaborate on complex inquiries ensuring service quality and accuracy · Support colleagues with coaching **Working Conditions** The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress in a fast-paced work environment dealing with confidential material. **Requirements** **Experience** Support Program Administration · Between 1 to 2 years of experience in a role focused on support, program assistance, or a similar function o Previous experience administering leaves under the FMLA* o Experience with the Americans with Disabilities Act (ADA)* *Any experience for these above would be considered as an asset **Education/Certification/Designation** · High School Diploma or General Educational Development (GED) · Bachelor’s Degree in Human Resources or related area* *Any designation for these above would be considered as an asset **Competencies** · Demonstrates active listening · Identifies needs and finds solutions to create value for all stakeholders · Collaborates with others and shares information · Seeks and values all perspectives · Promotes diversity and equity · Creates a sense of belonging and inclusion · Sets direction and inspires others · Communicates with impact · Delegates and empowers others to create accountability · Demonstrates agility and drives change **Technical Skills/Knowledge** · Highly effective customer service skills including appropriate telephone, chat and email etiquette · Proficiency with keyboarding to support planned future delivery of services using chat tools, and to ensure efficient documentation of case notes · General understanding of HR policies and processes · General Microsoft Office computer skills **About CN** CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results. _CN is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email._