Key responsibilities include:

Support Office Champion training; Create and update documentation of excellence processes; Resolve / respond to queries of PE; Ensuring local H&B consultant and H&B Service center analyst execute business process as were defined; Execute periodic analysis of data and prepare daily and monthly performance reports; Responsible for ensuring local H&B business practice aligns to our Professional Excellence policies; Use business analysis skills to define Key performance indicator reports; Build relationships internally and collaborate effectively on cross-functional teams; Demonstrate natural ease and effectiveness when dealing with internal clients/colleagues at all levels; Able to work with the regional team to translate objectives into an plan and team goals; Design and mapping new business process according to Professional Excellence goals.

The Requirements

Proven experience into process, operations management and organization design orientated;Attention to detail;Aptitude to learn new technology products and services;Personal drive to achieve significant change in relatively short periods of time;Strategic thinker who can decompose complex issues and find solutions;  Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose;Strong technical abilities with demonstrated capability to provide innovative solutions appropriate to client needs;A clear commitment to the highest standards of professional conduct including the ability to lead by example;Strong Microsoft Office skills and Process Design tools;Knowledge of Process improvement methodologies like Lean and Six Sigma; Bachelor’s degree required, preferably in a program with heavy emphasis on process management as: Business Administration, Industrial; Engineering, O&M, Insurance professional, Etc;Fluent English and/or Spanish, desirable Portuguese.

Flexible Working

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Equal Opportunity Employer

In OGC, we believe that diversity of opinion, approach, perspective, and talent are the cornerstones of a thriving and innovative team. We are therefore committed to promoting a culture of diversity and inclusion where all colleagues are treated with respect and afforded fair and meaningful career opportunities. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.