The stunning NoMo SoHo is seeking a Convention Services Manager to join the team. This role will actively prospect and solicit new contracts and business opportunities for meetings while consistently participating in the re-booking of repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.   Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement that the streets of New York have to offer. Inspired by the neighborhood, NoMo represents an intrigue for the nostalgic + modern. Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today.  

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.  

We are committed to providing you with:

Generous compensation package of $60,000-65,000 annually An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Discounts with our Crescent managed properties in North America for you & your family members

 

ESSENTIAL JOB FUNCTIONS:

As the Convention Services Manager you will be required to document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.  Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.  Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.  Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings.  Plan and conduct pre- and post-convention meetings with clients and respective departments.  Document tracking of group activity. Access and input data into a computer system to generate account history reports. As well as communicate both verbally and in writing to provide clear direction to staff.

REQURED SKILLS/ABILITIES:

Must have a minimum of 3 years experience in catering sales or conference services, preferably in a convention Resort/Hotel.

Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation

Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments.

An understanding of monthly forecasting process

Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work shift standing on feet and walking throughout hotel or sitting for long periods of time.