Controller: Credit Customer Query Resolution
Capitec Bank
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Purpose Statement To minimise losses for the Business by ensuring that debtors pay their accounts timeously. Maintain the integrity and compliance of the collections process, by controlling the recovery of outstanding debtors via debit order or manual payments. Interact directly with customers on queries raised and to liaise with suppliers as appropriate to resolve all equipment and service-related issues. ExperienceMinimum:
5 years credit control and reconciliation experience requiredIdeal:
Business bank collection experience Excel, pivot, graph Analytics Understanding financials (income statement, invoice balance sheet Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) A relevant tertiary qualification in Credit Management or Finance KnowledgeMinimum:
Principles of customer service Good understanding and knowledge of the accounting principle. Sound understanding of rental finance and related products Understanding of the Office Automation environments Basis understanding of Financial statements Computer literacy – intermediate level of proficiency on Word and Excel.Ideal:
Business bank collection experience Excel, pivot, graph Analytics Understanding financials (income statement, invoice balance sheetSkills Attention to Detail Computer Literacy (MS Word, MS Excel, MS Outlook) Interpersonal & Relationship management Skills Numerical Reasoning skills Planning, organising and coordination skills Conditions of Employment Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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