Control Management - Associate 

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. 

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. 

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

The Role

As an Associate within Controls Management, you will part of the ‘Borrow’ Controls Team, globally supporting the product and operations teams in the creation of consumer-centric digital credit products (including both secured and unsecured credit). You will contribute to work with the business to effectively manage operational risks and improve customer outcomes, maintaining an effective control environment through:

Effective governance,  Control design,  Risk and controls self-assessment,  Management of issues, incidents, risk events and The implementation of firmwide control programs.

 Responsibilities

Culture: Contributing to a proactive risk and control culture within our digitally-driven business that leverages distributed accountability among peers to drive continuous improvement. New Business: Effectively partnering with the Credit Product, Operations, and Technology teams to ensure that robust controls are embedded within the design and development of new products, features and processes, and can enable effective monitoring of effectiveness (e.g. Control KPI).  Operational Readiness:  Partnering with technology and testing teams to support frameworks for operational  ‘go live readiness’ which will include the assessment of BAU processes, monitoring and reporting on progress, the development of automated dashboards and threshold triggers, and the review of digital testing strategies.  Risk Scanning:  Active risk identification, assessment and sizing utilizing both qualitative and quantitative methodologies for lending businesses.  Risk and Controls Self-Assessment:  Performing risk and control self-assessments across all lending products and digital journeys and also for those journeys and processes impacted by the lending businesses. Issue and Event Management:  Manage operational risk events (including losses, potential losses or production incidents) and operational risk issues. 

Skills/ Qualifications

Financial services experience within retail banking.  Expert in Operational Risk Management within Financial Services industry, with a  strong understanding of Operational Risk Management Regulatory Frameworks and their application.  Strong understanding of UK Consumer Credit regulatory frameworks across secured and unsecured credit.  Experience working and efficiently delivering in an information technology area / environment is a plus (e.g. IT Auditing, Programming Controls, Data Management and Governance etc). Excellent communication, relationship building and influencing skills; including written and oral communication skills with the ability to present information in differing degrees of details and form depending on audience. Ability to work within a digital first environment, including comfortable with new technologies and frameworks, agile methodologies, reviewing digital journeys  and technology architecture.  Flexibility and ability to partner with other team members across global time zones. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).  Proficiency in Alsatian Suite (Jira and Confluence) would be beneficial. 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.  

 At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.