Contracts Administrator - Customer SupportAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Purchasing Manager

Your role and responsibilities

As a Contracts Administrator - Customer Support, you provide customers support (e.g. order assistance, payment-related assistance) in order to achieve target levels of service quality, operational efficiency and customer satisfaction.You processe orders by coordinating with Sales, Product Marketing, Logistics, Supply Chain and other internal teams to ensure customers receive accurate and timely delivery of products and act as first point of contact for customer questions and orders.You support sales team in pre-sales or after-sales service with resolution of customer issues/challenges. You effectively communicate with customers, implement and maintain customer support processes.The work model for this role is 100% remote. #LI-remoteThis role is contributing to the Electrification Services ABB division and can be located anywhere in Canada.Responsibilities:•\tEnsure customer satisfaction.•\tCommunicate with customer.•\tExecutes customer orders from order booking to payment.•\tEnsures customer orders are executed and delivered on-time and per contractual requirements.•\tPrepares purchase requisitions.•\tEnsures that order documentation is complete, current and properly backed up.•\tAccurately maintains backlog in terms of delivery dates and forecast. Participates in backlog review meetings.•\tCreate and maintain master data such as Material Master, Information Records, Source List.•\tSupports inventory process.•\tWork in collaboration with all team members such as Sales and Marketing, Receiving and Shipping, and Supply Chain. •\tEffectively implements and leverages the use of existing tools and processes.•\tEnsure key performance indicators (KPI’s) such as on-time delivery and quality are met through oversight. May be required to define improvement action plan to achieve KPI’s.•\tOther duties as assigned by management.

Qualifications for the role

Possess a Diploma or University degree in Business Administration or a related discipline.5 years of experience.Knowledge of contractual, legal and commercial aspects. Excellent communication skills.Experience with SAP Business Management System (ERP).Knowledge and experience with Lean Six Sigma concepts.Strong organizational skills, proactive, results-oriented; tactful and diplomatic.Strong knowledge of Excel, Word, One Note, MS Project. Bilingual (English/French).

BenefitsRetirement planExpense reimbursementAccident insuranceWellbeing programMore about us

ABB’s Electrification organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy.ABB’s Electrification organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy.