At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking a Contract Optimization Lead to help us in this journey.

The Delivery Service Partner (DSP) Operational Efficiency team works with internal stakeholders WW to support the relationship between AMZL and our DSPs.

As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding contracts and agreements we have with DSPs. In addition, you will be responsible for managing policy and agreement changes, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.

Key job responsibilities
Execute daily / weekly / monthly contract changes
Optimize and Automate Process/Tasks.
Cross-functional work with Legal, Country Teams, Program Teams and Product Teams to drive standardization and optimization.
Daily metrics, Wiki updates, and DSP support updates.
Create files for communications, secure approvals, answer internal questions, and ensure parity across programs
Maintain contract records and document
Review and update SOPs as required
Prioritize while balancing multiple tasks

Assist with other DSP program activities as needed.