**Duties and Responsibilities:** + Document and/or evaluate current documentation of operation processes to determine opportunities for process improvements to affect quality and efficiency of production. + Focus on process quality, cost and performance as a key to process improvement. Conduct assessments and ensure compliance with standards for each process. + Gathers relevant information; considers a broad range of internal and external factors when solving problems and making decisions. + Identifies issues and prioritizes efforts accordingly and align actions and decisions for focus on critical strategic issues. + Conducts and analyze process data, develops and executes initiatives for process improvements. During process analysis he will review corresponding jobs guides for correctness and compliance, process flow and quality practices. + Collaborate with different teams within the company to increase operational efficiencies and enhance the customer experience. + Create of micro-learning training videos utilizing PPT, Vyond and/or other training applications available within HF + Develop job aids, micro-training programs, surveys, and quizzes for CCO + Facilitate meetings to capture requirements, meeting minutes, and create any additional reporting analysis for micro-training outcomes + Additional duties as assigned. **Minimum** **Requirements:** + Undergraduate students must be ajunior orsenior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program. + Will not require sponsorship foremployment + Eligible to work in the U.S. + Must have a minimum of a 3.0 GPA from an accreditedschool + Knowledge of project management concepts **Preferred Qualifications:** + Ability to effectively communicate with all levels of the organization + Strong analytical problem-solving skills + Strong written and verbal communication skills required + Demonstrated experience of implementing improvements + Experience working with all levels of management + Proficiency in Excel, Word, PowerPoint, and OneNote + Self-Motivated with high level of responsibility and professionalism + Excellent time management and prioritization skills with a proven ability to handle multiple projects with conflicting deadlines + Flexibility and ability to adapt to changing priorities + Demonstrated creativity and ingenuity in resolving problems WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.