About the job

Pearson have a number of opportunities in our Content Production Team for Content Production Managers. You will be responsible for leading the end-to-end processes of a specified set of secure assessment related content for Pearson Qualifications. This content can include: question papers, mark schemes, pre-release materials, onscreen tests, sample assessment materials and exemplar materials.

You will be accountable for producing error-free assessment content delivered to deadlines and meeting defined quality criteria which is compliant with the OfQual Code of Practice and equivalent standards.

 

Key Accountabilities:

· Content Production: you will lead and facilitate the completion of all tasks related to the production of assessment content. This involves the end-to-end process responsibilities from commissioning and contracting Assessment Associates through to ensuring the delivery of content to centres.

· Quality Management: you will understand, and to operate within the agreed assessment content production Quality Plan, ensuring that everyone involved in the production process follows procedures and records are maintained. You will facilitate and support successful Question Paper Evaluation Committee (QPEC) or Review meetings.

· Project Management: you will regularly review the status of content production, raise risks and regularly update your line manager and partners on progress, implementing both necessary and innovative measures to ensure all materials meet the agreed time and quality criteria. You utilise all project reporting tools to ensure up-to-date and accurate management information is tracked and available to all relevant partners, and prepare, plan and maintain realistic schedules of work, across multiple work streams

· Relationship Management: you will build and maintain successful relationships with all our external and internal partners to facilitate a successful production process; this includes handling all relationships with excellent customer service whilst adhering to the Pearson code of conduct, and will be the Assessment Associates’ (AA) primary contact for content production. You will equip our AAs with all necessary content production tools, information and resources, to ensure agreed outcomes and deadlines are achieved whilst maintaining quality

· Document Management: you will handle all documentation relating to the production process ensuring version control is accurate. To ensure all material is error-free and appropriate templates are used.

· Production Development: to continuously review and update the methods and processes used to produce the assessment materials, to ensure that they are accurate. To support and maximise technological advances such as computer based testing and item banking. To actively lead change within the production process. To manage the typesetting process and maintain up to date templates for all material you are responsible for producing.

 

Support material, User Acceptance Testing and Technology:

· To work with Pearson systems to conduct content related tasks (ePEN, CaST, Results Plus)

· To manage all secure uploads to the website

· To manage CRMs, JIRA, and backend web uploads for the secure area of the website ensuring the documents have the appropriate security settings and are uploaded to the agreed distribution schedules

· To ensure maintenance of secure and non-secure documents on the website

· To support all ePEN and CaST setup activities

· To support the production of all modified papers, including Welsh and Irish translations.

 

Key Challenges:

· Working to tight, and immovable, deadlines

· Handling live secure materials

· Being proactive and responsive to periods of change eg Qualification development/re-development programmes or specification changes.

· Influencing and working closely with Assessment Associates and colleagues in Assessment.

· Simultaneously managing multiple assessments at different stages of the production process.

· Working with multiple partners both across the business and externally.

· Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change.

Your Profile:

Pearson Strengths You'll Need:

Individual

1. Providing a customer focused service

2. Communicating with influence

3. Working with others to achieve goals

4. Delivering goals in a changing environment

5. Taking a creative and new way to work

6. Maximising potential in self and others

 

Additional Competencies

Essential:

· Excellent oral and written communication skills

· Proofreading and copy editing skills

· You will have previous experience of project or process management

· MS Office to at least Intermediate level

 

Desirable:

· Understanding of General or Vocational Assessment

· Understanding of high stakes assessment content development

· Understanding of the 10 stage process for assessment content development

· You will have used a workflow management package

· You have worked in the development of assessment content