This role is responsible for managing content and coordination across our owned messaging channels, including email, SMS, and in-app push. The ideal candidate will support daily campaign execution, assist in testing and approvals, and ensure seamless collaboration across internal teams to drive personalized, engaging experiences for our players.

*This role is based at our Dallas, TX Venue Support Center and requires being on-site four days a week.*

Job Responsibilities

Assist in setup, design, and QA of email, SMS, and app push campaigns—including content entry, scheduling, testing, and ensuring asset optimization and brand consistency.

Collaborate with cross-functional teams (programming, partnerships, creative, digital product) to deliver cohesive, personalized player experiences across owned messaging channels.

Supports and helps lead owned channel calendar planning meetings and task coordination within project management tools to ensure on-time campaign delivery.

Assists in segmentation and audience targeting through list imports, contact filtering, and basic query building

Provide regular reporting on email, SMS, and push performance to internal stakeholders, offering insights and optimization recommendations.

Stay current on owned channel best practices and ensure messaging compliance (CAN-SPAM, TCPA, etc.)

Critical Skills & Experience Requirements

Bachelor's Degree in Marketing, Communications, Web Design, or related field

2+ Years experience utilizing enterprise email marketing platforms (e.g., Oracle Responsys, Salesforce Marketing Cloud, Marketo)

2+ Years experience with basic HTML coding for email or messaging templates

1+ Years experience managing SMS and/or push (e.g. Vibes, Airship, Attentive, Braze)

1+ Years experience general proficiency in Photoshop for simple image prep (e.g. resizing, optimizing for web)

1+ Years experience utilizing project management tools (e.g. Basecamp, Wrike, Asana, Jira)

1+ Years experience with Litmus or similar platforms (Preferred)

2+ Years experience managing multichannel messaging for a multi-location brand (Preferred)

Working knowledge of HTML and CSS for email formatting and layout.

Strong attention to detail with the ability to review, test, and troubleshoot creative across platforms and devices.

Comfortable editing and troubleshooting email/push templates to ensure proper formatting and rendering.

Ability to manage timelines, meet deadlines, and support campaign execution across multiple internal teams.

Comfortable in a fast-paced environment with shifting priorities, ad hoc requests, and evolving campaign needs.

Strong written and verbal skills, with the ability to work cross-functionally and manage stakeholder expectations.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
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