USA
4 days ago
Contact Representative
Summary Explore a new career with the BLM - where our people are our most precious resource. We expect to fill a few vacancies. This is a temporary appointment. Appointment to this position will not convey permanent status and will be for a period not-to-exceed 1039 hours in a service year. Responsibilities Responsible for disseminating factual information to the public on multiple resource management programs and services. Responds to inquiries concerning such matters as land status and ownership, land sales, timber sales, mining claims, permits, rights of way, and/or grazing permits. Conducts research necessary to respond to written or in-person inquiries, and, when appropriate, refers complex technical inquiries to the proper resource specialist or other agencies. Explain rules, policies, and procedures to members of the public and work to persuade contacts to cooperate. Sells documents, maps, books, records, and various permits such as firewood and vegetative, Recreation passes/permits and other similar permits and materials. Designated as a cashier/collection officer and is accountable for funds collected. Orders and maintains inventories of products for publication for sale and public distributions. Performs general office clerical work as assigned, such as travel; time and attendance; mail collection and distribution; answering phones and routine calls; etc. and other duties as assigned. Requirements Conditions of Employment Qualifications In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience. GS-5: one year of specialized experience equivalent to at least GS-4 level in the federal service. Examples of specialized experience may include preparing general correspondence, operation of a front desk, collecting money, selling maps, or other items, OR Successful completion of four years of higher education above high school leading to a bachelor's degree. OR A combination of experience and education to meet total experience. GS-06: To be qualified for the GS-06 this specialized experience must have been equivalent in difficulty and complexity to the next lower grade (one year at the GS-5) of the position to be filled. Examples include operating a front desk, collecting money for goods or services, balancing daily registers, maintaining cooperative working relationships with others; and explaining information or ideas (orally and in writing) to others in a logical manner. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements by the closing date of the announcement. Physical Demands/Work Environment: The work is typically sedentary. Some work may require periods of walking, standing, bending, or driving a motor vehicle. The incumbent may frequently lift relatively light boxes, materials, and supplies and /or carry file folder's copied materials, books, and other similar materials. Work is typically located in an adequately lighted, heated, and ventilated office environment. The work environment may involve everyday risks or discomforts that require normal safety precautions typical of such places as offices, mail distribution centers, meeting and training rooms, libraries, or motor vehicles. Education Applicants may qualify for these positions based on experience, education, or an equivalent combination as described in the Qualifications section of this announcement. If qualifying based on education, you will need to clearly state your undergraduate/graduate degree(s) and you must submit copies of all transcripts or a list of college courses that include hours and grades from an accredited U.S. college/university. If your degree is from a Foreign Institution See Foreign Education. Graduate education or an internship meets the specialized experience required above GS-5 only in those instances where it is directly related to the work of the position. One full year of graduate education meets the requirements for GS-6 and 7. Additional Information DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify. Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 90 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP Males born after 12/31/59 must be registered for Selective Service Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee. This position is not eligible for Telework. Government facilities are required to provide a smoke free environment for their employees. This position may require you to wear an officially-approved uniform while in a duty status. At some duty locations this position may require you to have a current valid driver's license. At some duty locations you may need the ability to lift and move objects weighing over 50 pounds. All positions may not be filled or they may be filled at different times depending on budget, hiring needs, and requirements. These positions are temporary and are expected to last for up to 6 months. These positions have no promotion potential, if you want to be considered for a higher grade you must apply for the higher grade. If selected from this announcement you may be rehired for identical positions without further competition based on work needs, funding, or any other condition of employment. If selected from this or a similar competitive, seasonal announcement, your appointment may be creditable for consideration under PL-114-47, Land Management Workforce Flexibility Act (LMWFA). The Act allows certain individuals, who have or had time-limited appointments at land management agencies, to compete for any permanent position in the competitive service under "internal" merit promotion procedures. For more information, see the section under Eligibility, which starts with Question #15 (Q15. Who is eligible for appointment under these provisions?). For additional information about the BLM, please visit Our website.
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