​​​​​​Oversee and coordinate resource management within the region, providing skilled staffing as required for CCS projects, CCS solution operations, and testing efforts. Report regularly on resource utilization and availability, performance status of CCS solution, pipeline opportunities and potentials risks & blockers for CCS solution rollouts. Facilitate stakeholder approvals and ensure to keep CCS solution requirements updated for developing new CCS solutions. Account for necessary reviews and approval meetings, facilitating both alignments with the end-to-end process improvement team on CCS solution requirements (changes) and approval meetings before Go-Live of a CCS solution. Manage the roll-out of CCS solutions by accounting for project timeline keeping and facilitating project activities, orchestrating necessary data collection (e.g., for network requirements, service line specifications), overseeing testing of CCS solution, and ensuring safe & compliant CCS solution deployment. Identify potential delivery risks and devise strategies for mitigation. Support regional Incident and Bug management, aligning with the CCS Service & Demand Manager as needed. Participation in strategic evolution towards Contact Center Harmonization Clos collaboration with Conversational AI Evolution towards OmniChannel System Local Demand Management and technical extension with local Business 

Profile Requirements:-

Bachelor’s degree in business management, communication technology or any other relevant field; Master’s degree preferred
or  willing to consider an equivalent combination of education, training and relevant experience 5+ years of project management and/ or demand management, preferably in Contact Center solutions Proven track record in leading an internationally dispersed team for different cultural/ ethical backgrounds of 5-10 team members Deep experience in automation delivery, lifecycle management and operations as well as platform and people management Established track record in working with market leading Contact Center platforms preferred (e.g., Content Guru, Avaya, Cisco) Good analytical skills and experience working with customer contact center Knowledge on ITIL service and process management Expertise in Conversational Artificial Intelligence, Natural Language Processing, Coding basics (e.g. JAVA, SQL) is a plus Very strong execution skills, ability to translate business requirements in technical solutions. Ability to drive complex projects/requests, multi-task and prioritize with strong attention to details. Knowledge on Testing tools, good understanding of testing requirements High problem solution competencies, including analytical mindset and skills to analyze solutions and underlying business processes. Collaborative team player, positive contributing to 'creating more value together'. Cultural sensitivity to fit into a multinational setup. Strong presentation skills

 

Profile Requirements:-

Bachelor’s degree in business management, communication technology or any other relevant field; Master’s degree preferred
or  willing to consider an equivalent combination of education, training and relevant experience 5+ years of project management and/ or demand management, preferably in Contact Center solutions Proven track record in leading an internationally dispersed team for different cultural/ ethical backgrounds of 5-10 team members Deep experience in automation delivery, lifecycle management and operations as well as platform and people management Established track record in working with market leading Contact Center platforms preferred (e.g., Content Guru, Avaya, Cisco) Good analytical skills and experience working with customer contact center Knowledge on ITIL service and process management Expertise in Conversational Artificial Intelligence, Natural Language Processing, Coding basics (e.g. JAVA, SQL) is a plus Very strong execution skills, ability to translate business requirements in technical solutions. Ability to drive complex projects/requests, multi-task and prioritize with strong attention to details. Knowledge on Testing tools, good understanding of testing requirements High problem solution competencies, including analytical mindset and skills to analyze solutions and underlying business processes. Collaborative team player, positive contributing to 'creating more value together'. Cultural sensitivity to fit into a multinational setup. Strong presentation skills Oversee and coordinate resource management within the region, providing skilled staffing as required for CCS projects, CCS solution operations, and testing efforts. Report regularly on resource utilization and availability, performance status of CCS solution, pipeline opportunities and potentials risks & blockers for CCS solution rollouts. Facilitate stakeholder approvals and ensure to keep CCS solution requirements updated for developing new CCS solutions. Account for necessary reviews and approval meetings, facilitating both alignments with the end-to-end process improvement team on CCS solution requirements (changes) and approval meetings before Go-Live of a CCS solution. Manage the roll-out of CCS solutions by accounting for project timeline keeping and facilitating project activities, orchestrating necessary data collection (e.g., for network requirements, service line specifications), overseeing testing of CCS solution, and ensuring safe & compliant CCS solution deployment. Identify potential delivery risks and devise strategies for mitigation. Support regional Incident and Bug management, aligning with the CCS Service & Demand Manager as needed. Participation in strategic evolution towards Contact Center Harmonization Clos collaboration with Conversational AI Evolution towards OmniChannel System Local Demand Management and technical extension with local Business 

 

Profile Requirements:-

Bachelor’s degree in business management, communication technology or any other relevant field; Master’s degree preferred
or  willing to consider an equivalent combination of education, training and relevant experience 5+ years of project management and/ or demand management, preferably in Contact Center solutions Proven track record in leading an internationally dispersed team for different cultural/ ethical backgrounds of 5-10 team members Deep experience in automation delivery, lifecycle management and operations as well as platform and people management Established track record in working with market leading Contact Center platforms preferred (e.g., Content Guru, Avaya, Cisco) Good analytical skills and experience working with customer contact center Knowledge on ITIL service and process management Expertise in Conversational Artificial Intelligence, Natural Language Processing, Coding basics (e.g. JAVA, SQL) is a plus Very strong execution skills, ability to translate business requirements in technical solutions. Ability to drive complex projects/requests, multi-task and prioritize with strong attention to details. Knowledge on Testing tools, good understanding of testing requirements High problem solution competencies, including analytical mindset and skills to analyze solutions and underlying business processes. Collaborative team player, positive contributing to 'creating more value together'. Cultural sensitivity to fit into a multinational setup. Strong presentation skills

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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