Purpose of the Job Job Description Handle incoming phone calls Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams Communicates customer inquiries/messages/feedback to relevant team members Tracking of customer or branch parcels Taking collections Pulling hardcopy POD’s Faxing, calling and/or e-mailing to clients or branches Sending invoices with POD’s to various branches Advising customers of services and general information regarding operational procedures Being able to fully understand and take quotes Arrange special trips Courtesy calls to customers – Late freight and/or customer update Provide satisfactory service to customers Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details Job Responsibilities - Experience and Education

Minimum Requirements

Minimum requirement is a Matric (Grade 12) qualification   2 years call center experience;  Industry knowledge and international experience advantageous Strong communication skills – Excellent command of the English language Customer Centric Personality Computer Proficiency

 

Leadership Behaviors Skills