Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Contact Center AI Developer who will be responsible for configuring, implementing and deploying AI solutions in various applications and platforms. This position will work closely with cross-functional teams to complete integrations with Customer Relationship Management (CRM) and Interaction Voice Response (IVR) systems. You will closely collaborate with business stakeholders to design and implement conversational flows for voice and chat use cases. If you love technology, AI, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Contact Center AI Developer your key area of responsibility will be to provide guidance and technical lead and oversight in implementing the CCAI solutions leveraging Generative Artificial Intelligence (Gen AI). You will maintain and support the implementation for the existing virtual agents. In addition, you will develop and implement conversational interfaces for additional virtual agents across multiple channels (web, mobile, chat). You will need to work closely with Geotab's Development, Data Science, and Business Analysis teams. This role will have hands-on experience in solutioning, developing and implementing generative AI agents using Contact Center AI (CCAI) and GCP technologies. To be successful in this role, you will be a self-starter with strong analytical and problem-solving skills, with a track record of tackling complex interaction challenges. 

How you'll make an impact Provide guidance and technical lead and oversight in developing and implementing the CCAI solutions leveraging Generative Artificial Intelligence (Gen AI).  Virtual Agent: Maintain and support the implementation for the existing virtual agents. Develop and implement conversational interfaces for additional virtual agents across multiple channels (web, mobile, chat). Provide implementation guidance at the design stage.  Insights: Maintain and support the implementation of the tool. Adjust topic modeling and conversational insights as required. Integrations: Ensure alignment with contact center integration and back-end integrations. Integrate generative AI models and systems into existing applications, platforms, and workflows. Ensure seamless integration with software components and data sources. Assist in the deployment process of generative AI solutions in production environments. Liaise with the IT team on implementing monitoring and logging mechanisms to track system performance and detect anomalies.  Create and maintain technical documentation, architectural diagrams, and best practices. Stay abreast of the latest advancements in CCAI and Gen AI technologies and industry trends. Lead research initiatives to explore new possibilities and applications for CCAI features, including Gen AI. Research new functionality and recommend solutions that deliver customer value. Effectively communicate technical concepts to non-technical stakeholders. Continuously assess and improve the performance, efficiency, and usability of deployed solutions. Ensure the quality and performance of CCAI solutions through effective testing and quality assurance measures. Implement best practices for maintaining high standards of code quality and system reliability. Produce and run test cases to guarantee AI platforms efficiency & quality. What you'll bring to the role Bachelor's Degree or equivalent experience required in Computer Science, Artificial Intelligence, or a related field. 1-3 years of experience creating solutions with Conversational AI technology, such as chatbots or voicebots, and building, integrating, and deploying intricate Contact Center solutions. Experience with virtual agent platforms and frameworks, specially GCP and DialogFlow CX. Aptitude for integration with back-end data systems including REST API, SQL Server, and reporting tools. Integrating APIs using NodeJS, Python, JSON. Proficient in at least one programming language, such as JavaScript (node.js) or Python. Knowledge in Generative AI concepts, with the curiosity to explore its possibilities within the realm of conversation design. Experience piloting and deploying AI features in collaboration with partners and customers, with the ability to prepare and deliver effective product messaging. Ability to work effectively within a multidisciplinary team, communicating clearly and contributing to a collaborative work environment. Configuring third-party software and workflow tools. Strong analytical and problem-solving skills, with a track record of tackling complex interaction challenges. Creative and innovative mindset, willing to experiment and take calculated risks to benefit our customers. Understanding of best practices in UX/UI, interaction design, and information architecture. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Familiarity with Agile methodologies. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.