Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Summary

In this role, you will support the execution of team activities and responsibilities, working under the mentorship of the Executive Director. You will provide advice and mentorship on Consumer Duty and Product Governance across Specialty operations, helping to ensure compliance with regulatory standards and best practices.

We are looking for someone who is task-focused, collaborative, and capable of building strong working relationships. We value individuals who take ownership of their responsibilities, work closely with teams across the business, and supply to achieving our goals as part of the broader Specialty operations community.

What you'll be doing

Assist the Consumer Duty & Product Governance team in engaging with Specialty’s four Pillar divisions.

Develop and review frameworks and tools, including Distribution Impact Assessments, Fair Value Assessments, product approvals, and monitoring reports.

Track and report activities to supply to a unified view of Consumer Duty & Product Governance, including committee pack preparation and information verification.

Participate in initiatives to analyse metrics and improve frameworks.

Review regulatory performance data to identify emerging risks and trends.

Collaborate with teams across the business, such as Compliance, Claims, and Business Assurance, to support regulatory execution.

Address regulatory issues or breaches, working with relevant teams to resolve them.

Provide technical input to projects and ensure timely completion of tasks.

Stay updated on regulatory changes and maintain accurate records.

Who we're looking for

Experience working in an insurance intermediary, insurer, or MGA in a compliance or related role within the first, second, or third line.

Good knowledge of FCA requirements in relation to Consumer Duty, Product Governance and Vulnerability and experience of using and navigating the FCA handbook

Good experience and knowledge of regulatory expectations in general and understanding of insurance, principles, products and services

Ideally experience working with Broking teams within the Insurance industry

Strong written and oral communication skills and project management skills

Good planning, organisation, analytical, problem solving, delivery and time management skills

Able to prioritise optimally and articulate sophisticated concepts simply

Experience of Microsoft Office, Outlook, Word, Excel, PowerPoint a must, experience of Power BI would be helpful but not vital

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent