Job Description:

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Provides expertise to project team(s) ensuring high quality, integrated software solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction to project teams, and effectively influences customer leadership on key decisions. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

8+ years of experience relevant to this position including 5 years of consulting experience. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. 

 

Overview of ACS Technical Team:

Is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU's most significant, strategic, and most challenging customers around the globe.   Supports customers' full life cycle, including services targeted to ensure the success of complex, large-scale NetSuite implementations and post-go-live services to ensure the ongoing success of NetSuite solutions, mitigating the technical risks commonly seen for large-scale and/or complex implementations. 

Responsibilities include: 

As a trusted advisor, technical solution architect, and technical consultant, the TECHNICAL ARCHITECT role provides technical architect consulting services, including: 

Holistic technical design reviews Performance and scalability Optimization of integrations and NetSuite customizations Data management consultation and guidance Consultative guidance on ERP leading practices

Leveraging deep technical experience, TECHNICAL ARCHITECTs analyze customers' business & technical requirements to ensure appropriate and long-term scalable use of NetSuite and work with partners to implement recommendations. 

TECHNICAL ARCHITECTs work with their customers and partners to review technical feature gaps that may arise and devise appropriate solutions across the NetSuite ecosystem. 

TECHNICAL ARCHITECTs lead customers and partners through the appropriate use of NetSuite environments, design and optimizing considerations for integrations and customizations, and practices for successful data migrations. 

TECHNICAL ARCHITECTs form the core of the ACS Technical Team subject-matter expertise and are leveraged across accounts when required. TECHNICAL ARCHITECTs are the thought leaders within their area of expertise and work with the Product organization to ensure new product technical changes and capabilities are understood and adopted by customers and partners. 

Preferred Qualifications include: 

Ability to be self-directed, multi-task, and lead others with minimal supervision Minimum of 5 years of technical consulting experience  Strong written and verbal communication Adept at getting hands-on with technology and presenting concepts effectively at various levels within a customer's and/or partner's organization Strong analytical skills Demonstrated expertise in one or more of the following: performance, integrations, technical architecture or software development Demonstrated experience in end-to-end business process flows

Hands on Experience in the following areas are required:

Performance and scalability of ERP systems (Oracle EBS, Oracle Fusion, PeopleSoft, JD Edwards, NetSuite) Orchestrating and executing load and performance testing Tuning of SQL statements ODBC / JDBC data extraction strategy, design and tuning Data Modeling SaaS/Cloud architectures Oracle database architecture Architecting and tuning integrations (with products like Oracle Data Integrator, Boomi, Mulesoft, Celigo, Workato or Snaplogic) ETL tools and techniques

 

Experience in the following areas is desired:

Advanced understanding of: Software development Database concepts ERP technology frameworks and stack Infrastructure (hardware, operating system and networking) Performance assessment and tuning activities Strong analytical skills Strong communication (written and verbal) and presentation skills To be self-directed and motivated Release management and/or Agile scrum master experience Developing and optimizing NetSuite SuiteTalk, SOAP integrations, or REST integrations

Travel:

Modest to moderate, as appropriate 

Oracle is committed to creating an inclusive workplace and welcomes candidates from all backgrounds.

Learn more about NetSuite Advanced Customer Support (ACS) – video on YouTube NetSuite channel  

Career Level - IC4