Management Level

Senior Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About the Role 

The PwC Consulting practice is adopting a skills first approach and heightening its strategic focus on learning and development even further. In a world where client demands are shifting fast, and technological changes are evolving at a rapid pace, the future consultant will need to upskill and reskill on a continuous basis, increasingly making use of new tools and emerging technologies, such as artificial intelligence, in their ways of working. 

We are looking for a proactive and innovative L&D lead for our Consulting team that has the experience of transforming the learning and development activity from transactional, compliance driven to an exciting, strategic and differentiated experience within the context of diverse skills sets, including advanced tech skills. Experience in developing learning pathways that are linked to progression pathways would be advantageous. 

As the Consulting L&D lead, you will play a pivotal role in driving the professional growth and development of our consulting team, such that they are able to be leaders in their chosen fields and remain relevant in the industries they operate in.  

You will research, design, implement, and evaluate comprehensive learning programs that align with our strategic business objectives and diverse learning needs. This role requires a strategic thinker with a passion for learning and development, coupled with a strong understanding of the consulting industry.  

Key responsibilities 

Strategic leadership: 

Develop a view on the consultant of the future and what this means for learning and development, with a focus on knowledge, competency and attributes. 

Develop and execute a comprehensive L&D strategy that supports and enables the business’s overall business goals and in response to the consultant of the future. 

Research emerging trends and best practices in L&D to ensure our programs remain relevant and innovative. 

Collaborate with senior leadership to understand business priorities and translate them into effective learning solutions.  

Partner with business and Human Capital (HC) to respond effectively with L&D initiatives that drive an appropriate response to our annual people survey.  

Drive the people development response to Strategic Workforce Planning (SWP) initiatives and transformation agenda.  

Collaborate with HC to ensure develop L&D solutions are complementing the people strategy.  

Promote quality and excellence through effective business engagement, collaboration with HC and working with the broader L&D team.  

Programme design, delivery, and management: 

You will work with team leaders and coaches to understand the people development requirements within the Consulting business units and translate these requirements into programmes that support both the business strategy and the individual’s career path. This will involve the development of custom learning pathways that are linked to progression pathways. 

Partner with subject matter experts to develop learning materials that supports the business’ people strategy. This may also involve partnering with specialist providers and managing these relationships. 

Connect with our global network of Consulting L&D expertise to recommend learning solutions, frameworks and opportunities that ensure optimum results in a fast-paced environment.  

Facilitate learning sessions and workshops, ensuring a positive and interactive learning experience. 

Prepare the L&D budget and support business in managing their relative portion of the budget. Manage opportunities for cost saving and report back at appropriate leadership forums.  

Performance management and coaching: 

Collaborate with HC to develop and implement L&D initiatives that supports the firm’s performance management processes. 

Collaborate with business and HC to provide coaching and mentoring to employees at all levels to support their career progression. 

Collaborate with HC to leverage the results of regular performance reviews to drive continuous improvement. 

Talent development: 

Collaborate with business, HC, and the Firmwide L&D team to identify high-potential individuals and develop tailored development plans to accelerate their growth. 

Collaborate with the Firmwide L&D team to implement talent development programmes, such as leadership development and succession planning. 

Collaborate with the Firmwide L&D team to implement talent development programmes, with a view of developing these as key retention mechanisms. 

Working with business, foster a culture of continuous learning and encourage employees to take ownership of their professional development. 

Evaluation and measurement: 

Track and measure the impact of learning programmes on individual and organisation performance using relevant metrics and KPIs.  Report the results to leadership.  

Analyse data to identify areas for improvement and make data-driven decisions. 

Experience and skills 

An applicable post-graduate qualification in HR or learning.  

Proven experience (10+ years) in learning and development roles, preferably in a professional services environment (consulting). 

Leadership/team management experience of at least 5 years. 

A track record of bringing innovative learning solutions to a fast-paced environment proactively, and helping team break new ground and remain competitive. 

Strong understanding of adult learning principles and instructional design methodologies. 

Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. 

Strong project management skills and the ability to manage multiple projects simultaneously. 

A passion for innovation and a drive to continuously improve learning and development practices. 

Experience in delivering successful graduate programmes would be beneficial. 

Proficiency in learning management systems and other learning technologies would be beneficial. 

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date

April 6, 2025