Global WFM Time Implementation Consultant

 

Mission :           

 

Implement the client’s solution using ADP’s Implementation Methodology and the ADP Workforce Manager product. Perform workshops to gather information on the client's product and integration requirements. Unit test the system to ensure solution is delivered to client with high levels of quality. Provide guidance to the client in preparing testing activities (test scripts, scenarios) to adequately test the solution as well as its integration with HR/Payroll and other 3rd party systems when applicable.

 

Roles et responsabilities :

                                               

Integration & Testing:

 

Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation and troubleshooting. Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions. Support clients through the User Acceptance, Parallel Testing and Go-Live phases. Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation. Ensure timely handover to client services following ADP handover methodology.

 

Project Planning / Management Activities:

 

Minimize ADP’s exposure to risk while focusing on appropriate application of the ADP Workforce Manager product to maximize value to the client. Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills. Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur. Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project. Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.

 

Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology Knowledge of support methodologies including usage of an Issue tracking process Liaise with internal groups including TSG, Hosting, Client Services, Project Management and Product Management to ensure that client’s receive the highest levels of client service.

 

Other:

 

Performs other related duties as assigned.

 

Skills & Abilities:

 

Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results Excellent written and verbal communication skills Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications Experience working on a global/international team and across various cultures Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution Strong knowledge of one or more Time Management product configuration and design

 

Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project Visio to effectively update and maintain documentation/ training/ demonstrations. Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients. Good business process knowledge of eTIME module being implemented. Developing: Resolves Variety of Issues. Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients. Good business process knowledge of Global Time Product module being implemented

 

                               

 

Requirements:              

               

Education & Certification Requirements: Bachelor’s Degree. Must have configuration knowledge / consulting skills for at least one time management product/project.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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