Expert in creating solutions using New Relic One and deploy them to production extracting best value for the customer.
End-to-end execution and implementation of New Relic solutions on complex customer environments - On-Prem/Cloud/Hybrid Cloud
Involve in projects needing New Relic solution from inception, poc to complete implementation.
Present and demonstrate Application Performance Management to the prospective clients.
Should understand the challenges of customers, co-ordinate with vendor for a customized solution if needed.
Understanding of application architecture and should demonstrate RCA finding skills
Experience in working on Service-Oriented Architecture SOA and understanding of SOAP based and /REST based architecture
Have hands on knowledge of alerting and incidents creation
Work with team to bring continuous improvement to APM processes and tools
Develop and own KPIs to ensure performance is measured against expected business outcomes
3+ years of working experience in NQRL
Knowledge in planning, designing, and maintaining applications utilizing Docker, Kubernetes, Jenkins, Nginx, Linux, New Relic, Data Dog
SME in enterprise monitoring like APM, synthetic monitoring, browser monitoring, and Log monitoring
Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for Different Hybrid Business Applications and Infrastructure
Providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards
Experience in creating workloads and user onboarding.
Effective and efficient operational support of different enterprise monitoring tools.
Assisting application support teams in developing and deploying an effective monitoring profile for their key applications and services using various monitoring techniques
Strong organizational, problem-solving, and analytical skills
NRQL and Dashboard ( GraphQL API, NRQL builder, charts and dashboard using NRQL , PromQL and exports data using NRQL, etc.)
APM Monitoring (Java, .NET, PHP, ruby, python, Go, C SDK, Node.js monitoring, APM transaction, logs, etc.)
Alerts & AI (Alert policy, condition, anomaly detection, sources, decisions, Muting rules, workflows, destinations, events, and incidents)
Browser Monitoring (pageview, Ajax requests, session performance, JavaScript error, page load timing, browser agent, Real user monitoring), coding (python, JScript, terraform)
(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA