We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** As Consultant, Production Application Support, you will be joining CIBC’s Personal Banking Products Technology Team to provide support to application delivery for the Enterprise Content Management Technology portfolio. You’ll be at the heart of CIBC’s content management transformation, successfully delivering complex, enterprise-scale projects involving multiple back-end systems. You will support project and BAU teams build, implement and maintain easy, flexible, and personalized solutions that enhance the client experience. You will assist in creating project artifacts, manage activities to support a refresh of existing infrastructure, or deploy new ones to cloud based. Manage deviations by renewing or retiring apps, estimating on scope of work for intakes. Create and submit Technology Operations intake for projects requiring TO resources and manage it end to end. Work closely with our internal business partners and external vendors ensuring project control procedures and policies are executed. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. **How You’ll Succeed** + **Client engagement –** Meet with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals. + **Relationship building -** Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities. + **Leveraging technology -** Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, enabling them to better manage their banking needs. **Who You Are** + **You can demonstrate 3-5 years of experience with** programming and troubleshooting skills in .NET and Visual Basic. Experience with Tungsten (Kofax) application support is highly desirable. In-depth knowledge of Windows Server administration and maintenance. Familiarity with Azure and other cloud platforms for deployment and monitoring. Proficiency in Unix commands, scripting, and system maintenance. Experience with troubleshooting Java code is a good to have. + **Understanding Requirements -** Work closely with Business and Technology Partners to understand complex business requirements + **Solution Design** **-** Prepare and validate Solution Design documents to ensure business partner needs are met + **Operations Management** - Coordinate analysis to identify any Ops issues and potential resolutions investigate complex problems, making sense of information. Confident in your ability to communicate detailed information in an impactful way. Streamline and document Operational best practices. Act as an advocate for the end-user, you will work with internal partners to determine, negotiate and manage services to agreed service levels, take ownership and drive excellence in service delivery across the team. Ensuring alignment to business needs, negotiating delivery milestones and escalations with clear lines of communications throughout delivery. Escalate technology issues to the appropriate application support and technology infrastructure groups. + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. + **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference. + **You're passionate about people.** You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. + **You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity. + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 23rd Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Prioritization, Project Management Office (PMO) At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.