Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

We are seeking a highly skilled Consultant, Functional Support to join our dynamic team in Johannesburg, South Africa. In this role, you will provide expert guidance and support to our clients, ensuring the optimal functioning of their business systems and processes.

Contribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service is provided by IT.Collaborate with cross-functional teams to design and implement system enhancements and customizations.Perform minor application configuration changes as and when required to ensure service stability, availability and reliability.Facilitate investigations, conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved.Develop and maintain documentation for business resilience processes, system configurations, and user guides.Perform data analysis and generate reports to support decision-making processes.Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to clients

QualificationsBachelor's degree in Business Administration, Information Systems, or a related fieldCertified AWS DevOps Engineer

Experience: 

3-5 years of experience in functional support or a similar roleStrong problem-solving skills and analytical mindsetExcellent communication skills, both verbal and writtenProficiency in Windows, Oracle and SQLIntermediate data analysis and reporting skillsDemonstrated experience in successful project implementationsUnderstanding of industry-specific business processes and best practices in functional supportStrong attention to detail and commitment to delivering high-quality results

Technical competencies:

ITSM – incident and change managementISO standardsTechnical disciplines within server and application support. 

Additional Information

Behavioural Competencies:

Articulating InformationChallenging IdeasChecking ThingsDeveloping StrategiesDocumenting FactsEstablishing RapportExamining InformationExploring PossibilitiesInterpreting DataProviding InsightsResolving ConflictTaking Action

Technical Competencies:

Application Knowledge for SupportApplication SupportData Analysis and InferenceDocumentingService Level ManagementService Management ProcessesStakeholder Management (IT)Trouble Shooting