Job Title:

Consultant, Customer Experience(W/M/D)

Job Description

About Us & The Role 

Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!

At Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements. We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands.

Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix Catalyst is searching for a talented CX Consulting Consultant to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative.  This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service. 

Essential Functions/Core Responsibilities  

Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiencesBuild trusted client relationships through proactive account management and exceptional project deliveryDevelop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projectsWork with, and possibly lead teammates through, large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metricDevelop recommendations for improvements with calculated ROI/impact expectations related to the project initiativesConduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvementPartner cross-functionally to translate business needs into new solutions for customersTeach others how to derive insights that are not obvious and build recommendations that have a solid business case for successPartnering with Direct Managers, oversee and coach individual contributors

Candidate Background & Profile  

Confidently communicate ideas to senior executives as well as internal and external stakeholders5+ years of experience in Consultancy on customer experienceBe self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDisplay an exceptional ability to take initiative and ownership with focus on continuous improvementExcellent attention to detailNice to have Six Sigma certificateDemonstrated ability to guide and manage customer transformation effortsSolid understanding of the organization's business operations and industry. Demonstrated business acumen

Advanced Microsoft Office skills

Location:

DEU Work-at-Home Dusseldorf

Language Requirements:

Time Type:

Full time

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