We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** Reporting to the Director, Business Analytics, you will support planning and execution of transformational projects in the Commercial Bank and the strategic development and maintenance of Commercial Banking Business Technology applications. The suite of applications are used by the Line of Business for several purposes including managing clients, pipeline, pricing, monitoring of credit compliance, among others. The applications collect and store information for business analysis and decision-making. You will provide support across project or initiative lifecycle such as business case drafting, leading stakeholder sessions, providing strategic recommendation, and programs and projects and other related activities. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote_ _._ **How You’ll Succeed** + Process improvement for the Commercial Banking Applications: + Document workflows including detailed activities, controls, and relevant documentation. + Provide recommendations for improvement, including process re-engineering and aligning activities with best-fit areas. + Lead initiatives to improve supporting processes: + Scope initiatives to implement priorities for Commercial Banking applications. + Define and document Business requirements from stakeholders. + Conduct impact assessments of proposed changes on Commercial Banking applications or workflows. + Identify workstreams and develop project plans. + Collaboration with vendors and CIBC Technology to implement application changes: + Identify and implement necessary configuration changes in collaboration with vendors. + Support application development and testing by assisting Technology teams with interpreting business requirements and resolving discrepancies. + Plan and execute Business Acceptance Testing, including the creation of testing plans, scenarios, and acceptance criteria. + Lead agile ceremonies including sprint planning, reviews, and retrospectives, to ensure effective team collaboration and delivery. + Review testing results and make go/no-go recommendations for production changes. + Keep application materials up-to-date including Job Aids and supporting process documentation. + Support Project Management activities for Commercial Banking Application initiatives, as assigned + Make recommendations on strategy and new initiatives, based on an in-depth understanding of Commercial Banking. + Perform data analyses to support recommendations or investigate application issues. + Support the production of Commercial Banking’s Client reporting by completing the month-end and year-end processes required. Maintain comprehensive process documentation including month end, year-end, and financial reconciliation to ensure that appropriate internal data integrity controls are in place. + Organize and lead user training sessions for applications as applicable, including developing training materials. + Maintain and review application user access controls and processes. **Who You Are** + **You have experience** (5-10 years) in the Financial Industry with a background in Commercial Banking. + **You have a** **Bachelor’s degree** in Business, Computer Science, or a related field. + **You have strong interpersonal and teaming skills** to interact with groups and individuals at various levels. + **You have strong relationship management skills.** You have the ability to establish and build healthy working relations and partnerships with clients, vendors and peers. + **You have proficiency with** Commercial Banking’s applications and reporting systems (e.g., Cognos, Power BI, Tableau, or Excel). + **You have working knowledge of** Commercial Banking’s priorities and initiatives to meet business objectives, and products and services, structure and operations + **You have advanced proficiency in Microsoft Office tools** , such as PowerPoint, Excel and Word + **You put our client first.** You have a strong client (both internal and external) focused mind-set. + **You have strong skills in requirements analysis.** You have knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality and information. + **You have a strong understanding of process design and improvement.** You have a strong understanding of process design methodologies to develop efficient processes and identify opportunities to streamline existing flows. + **You are a problem solver** . You have knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems. + **You have good project management skills** , including project plan development, budgeting and scheduling, preference for candidates with PMP. You have a high level of proficiency with CIBC’s project management methodology. + **You are self-motivated** , with the ability to operate independently. + **You have strong communication and presentation skills** to prepare material and deliver user training. + **Values matter to you.** You bring your real self to work and you live our values – trust, teamwork and accountability. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 10th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.