Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide a high level of service across the different Insurance Products types through various communication channels to Standard Bank Customers, SBIB Provincial Offices, SBSA Branches, Underwriters and Brokers by resolving insurance queries across the various Insurance Products as per the multi-skilling Journey. Act as a subject matter expert on at least 1 Insurance Product as a skill and the other Insurance Products under supervision.

QualificationsMatric/Diploma or Degree.Field of Study: Finance and Accounting.Fais accredited - Not Negotiable.

Experience Required

The role requires an individual with minimum of 2 - 5 years insurance industry experience.Minimum of 2-5 years call centre/telephone experience would be required as a minimum.Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.

Additional Information

Behavioural Competencies:

Articulating InformationChecking ThingsDeveloping ExpertiseFollowing ProceduresInteracting with PeopleInterpreting DataManaging TasksMeeting TimescalesProviding InsightsTaking ActionTeam WorkingUpholding Standards

Technical Competencies:

Client KnowledgeClient RetentionClient ServicingClient Value PropositionsInsurance PrinciplesInsurance Products & Services