Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, 
stakeholders and Underwriters by resolving insurance policy queries on products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.

QualificationsCompleted MatricNQF5 RE05 (advantage)FAIS Qualification (an advantage) In terms of preferred qualificationGeneric Qualification recognized by FSCA 

Experience

Minimum of 2 years insurance industry experience; Minimum of 2 years administration /call center experience.Product knowledge / Service knowledge an advantageInsurance background an advantage.

Additional Information

Behavioral Competencies

Convincing PeopleEstablishing RapportExamining InformationFollowing ProceduresMaking Decisions

Technical Competencies

Client ServicingDifficult Calls ManagementQuery ResolutionRisk AwarenessTelephone Caller Handling