About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Key Elements of the Job  

Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.  

Build and foster relationships with clients by guiding them through the planning process with exceptional meetings, food & beverage, off-site activity, transportation, and various local expertise, leveraging your knowledge of hotel operations to ensure a seamless and successful Group experience. 

Ensure that events progress seamlessly by following established procedures, collaborating with other departments, and ensuring accuracy of program.  

Act as on-site liaison and primary point of contact for Group, while passing details off to Banquet and Hotel Operations team for execution.  

Coordinate with the Sales and Catering Teams to ensure proper utilization of function space to yield maximum revenues. 

Manage group room blocks and meeting space for assigned groups with Reservations team and Group Rooms Coordinator. 

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEOs) and personal contact (Resume and Pre-Conference Meetings) with all departments for the success of the event.  

Identify operational challenges associated with group and determine how to best work to solve client challenges and/or develop alternative solutions with all Hotel departments prior to Group arrival and on-site as inevitable glitches may occur. 

Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. 

Ensure billing accuracy and conducts bill reviews upon completion of the event, prior to processing the final bill for client’s final review.  

Act as the liaison for all vendor/supplier related client’s needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc.)  

Maintain required standards for the hotel’s sales system, Golden Sales & Catering in data entry and account management. 

 
 

Supportive Responsibilities  

Assist with guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections on an as-needed basis. 

Assist Conference Services Department as required, particularly during large group movements, ensuring effective coordination and familiarity with hotel-specific systems and procedures. 

Mentor and develop Administrative staff for future career growth. 

Provide input for the weekly forecast to Director of Events  

Provide support and assist other departments in a crunch or as circumstances arise. 

 

 

Preferred Qualifications and Skills 

Bachelor’s Degree preferred / CMP Certification is a plus 

2+ years of experience in Hotel Conference Services or transferrable experience with hotel management, meetings or event planning. 

Hospitality focused with a sincere willingness to provide service to guests, residents and peers.  

Knowledge of sales techniques including strong closing skills and negotiation skills 

Clear and timely communicator with the ability to navigate communication within the hotel setting. Must be comfortable liaising between hotel departments, such as Banquets, Rooms, and F&B Operations, to ensure all aspects of the group experience are delivered to the highest standards. 

Attention to detail and exceptional organizational and time management skills. Thinks strategically, self-sufficiently, focuses on both short-term and long-term planning 

Ability to function well under pressure, negotiate, set priorities and adjust to changing conditions. 

Energetic, self-motivated work ethic, and flexible to adjust while maintaining a stable, problem-solving focused attitude 

Ability to work on-site during regular Monday through Friday business hours. The position will occasionally require flexible hours based on the schedule of events including evenings, weekends, and some holidays. 

 

 

What to Expect from Your Work Experience...You will 

 

Be part of a cohesive team with a singular focus on creating the best possible guest experience for a wide range of group clientele: corporate and incentive programs, entertainment clients, and much more.  

Join a culture known for teamwork, collaboration, and delivering world-class service in every guest interaction.  

Enjoy a culture that values individuality and the personal touch, allowing you to showcase your unique style while upholding Four Seasons' reputation for excellence. 

Access career growth opportunities at Four Seasons Hotel Seattle and our global network of Hotels and Resorts, with support for continuous professional development and cross-departmental learning. 

Benefit from a flexible work schedule that includes up to 2 remote days per week, helping you maintain a healthy work-life balance in a dynamic hospitality environment. 

Be rewarded with competitive pay (Salary Range: $70,000 - $75,000), quarterly and annual sales incentives, and a comprehensive benefits package, including health, dental, vision, 401(k) matching, and paid time off. 

Enjoy exclusive perks like discounted stays at Four Seasons properties, complimentary annual “Discovery” nights, and employee rates for friends & family. 

Receive a complimentary hot meal each working day in the employee restaurant. 

Take advantage of discounted parking or reduced-rate public transit passes, making your commute hassle-free. 

Get special employee pricing at Goldfinch Tavern and on Spa products to relax and unwind in style. 

About Us 

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  Because of our employee centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998. Four Seasons Hotel Seattle is the Pacific Northwest’s only Forbes Five-star rated hotel.  Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping.  In partnership with acclaimed Seattle Chef Ethan Stowell, we are proud to highlight simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant. 

 

Learn more about our property and what it is like to work at Four Seasons by visiting: 
 

http://www.fourseasons.com/seattle 

https://www.facebook.com/FourSeasonsHotelSeattle 

https://www.twitter.com/FSSeattle 

http://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.facebook.com/FourSeasonsJobs 

https://twitter.com/FourSeasonsJobs 

We look forward to receiving your application! 

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf